© 2019

Customization-Oriented Design of Product-Service System


Table of contents

About this book


This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.


Product-service system (PSS) Customization Requirement management Requirement interactions Design conflict Modularization PSS configuration Personalized recommendation

Authors and affiliations

  1. 1.School of Economics and ManagementBeihang UniversityBeijingChina

About the authors

Wenyan Song has been associate professor at School of Economics and Management, Beihang University (Beijing University of Aeronautics and Astronautics), China since 2017. His main research interest is Development of Product/Service Systems (PSS). He has published on Renewable & Sustainable Energy Reviews, Journal of Cleaner Production, International Journal of Production Research, Journal of Manufacturing Systems, and Journal of Engineering Design, among others. He previously worked on several research projects on development of Product-Service Systems. He earned his PhD in Industrial Engineering at Shanghai Jiao Tong University (SJTU), and worked as a postdoctoral researcher at Technische Universitaet München (TUM), Germany.

Bibliographic information

  • Book Title Customization-Oriented Design of Product-Service System
  • Authors Wenyan Song
  • DOI
  • Copyright Information Springer Nature Singapore Pte Ltd. 2019
  • Publisher Name Springer, Singapore
  • eBook Packages Business and Management Business and Management (R0)
  • Hardcover ISBN 978-981-13-0862-8
  • Softcover ISBN 978-981-13-4521-0
  • eBook ISBN 978-981-13-0863-5
  • Edition Number 1
  • Number of Pages XI, 202
  • Number of Illustrations 20 b/w illustrations, 33 illustrations in colour
  • Topics Services
  • Buy this book on publisher's site
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