© 2017

Analysis of Resource Management in Complex Work Systems

Using the Example of Sterile Goods Management in Hospitals


Table of contents

  1. Front Matter
    Pages i-vii
  2. Qinglian Lin
    Pages 1-11
  3. Qinglian Lin
    Pages 13-15
  4. Qinglian Lin
    Pages 17-19
  5. Qinglian Lin
    Pages 21-37
  6. Qinglian Lin
    Pages 39-58
  7. Qinglian Lin
    Pages 59-81
  8. Qinglian Lin
    Pages 83-110
  9. Qinglian Lin
    Pages 111-118
  10. Qinglian Lin
    Pages 119-120
  11. Back Matter
    Pages 121-123

About this book


This book develops and assesses a decision-making model for resource management in complex work systems in line with the “Systems Engineering” method. It applies the Balanced Scorecard to the development of the criteria system for decision-making, and employs fuzzy linguistics theory to evaluate the alternatives. Further, the book assesses the application of this model in a hospital that has to decide whether or not to outsource its sterile goods. The use of the model opens up a diverse range of fields for decision-making in the area of complex work systems.


Resource Management Decision Making Multidisciplinary DERESIS Hospital Goods Management Healthcare Management Fuzzy Linguistics Theory

Authors and affiliations

  1. 1.School of ManagementXiamen University School of ManagementXiamen, FujianChina

About the authors

Qinglian Lin is an assistant professor at the School of Management, Xiamen University. She received her Ph.D. degree from the Technical University of Berlin, Germany. Her research interests include decision-making in complex work systems, healthcare management, artificial intelligence, multidisciplinary contexts, etc.

Bibliographic information

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