This book develops and assesses a decision-making model for resource management in complex work systems in line with the “Systems Engineering” method. It applies the Balanced Scorecard to the development of the criteria system for decision-making, and employs fuzzy linguistics theory to evaluate the alternatives. Further, the book assesses the application of this model in a hospital that has to decide whether or not to outsource its sterile goods. The use of the model opens up a diverse range of fields for decision-making in the area of complex work systems.
Resource Management Decision Making Multidisciplinary DERESIS Hospital Goods Management Healthcare Management Fuzzy Linguistics Theory
Authors and affiliations
1.School of ManagementXiamen University School of ManagementXiamen, FujianChina
About the authors
Qinglian Lin is an assistant professor at the School of Management, Xiamen University. She received her Ph.D. degree from the Technical University of Berlin, Germany. Her research interests include decision-making in complex work systems, healthcare management, artificial intelligence, multidisciplinary contexts, etc.
Book TitleAnalysis of Resource Management in Complex Work Systems
Book SubtitleUsing the Example of Sterile Goods Management in Hospitals