This book develops and assesses a decision-making model for resource management in complex work systems in line with the “Systems Engineering” method. It applies the Balanced Scorecard to the development of the criteria system for decision-making, and employs fuzzy linguistics theory to evaluate the alternatives. Further, the book assesses the application of this model in a hospital that has to decide whether or not to outsource its sterile goods. The use of the model opens up a diverse range of fields for decision-making in the area of complex work systems.
Resource Management Decision Making Multidisciplinary DERESIS Hospital Goods Management Healthcare Management Fuzzy Linguistics Theory
Authors and affiliations
1.School of ManagementXiamen University School of ManagementXiamen, FujianChina