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  • © 2017

Knowledge Solutions

Tools, Methods, and Approaches to Drive Organizational Performance

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Table of contents (126 chapters)

  1. Strategy Development

    1. Seeking Feedback on Learning for Change

      • Olivier Serrat
      Pages 135-196Open Access
    2. A Primer on Intellectual Capital

      • Olivier Serrat
      Pages 197-205Open Access
    3. Political Economy Analysis for Development Effectiveness

      • Olivier Serrat
      Pages 207-222Open Access
    4. The Premortem Technique

      • Olivier Serrat
      Pages 223-228Open Access
    5. Future Search Conferencing

      • Olivier Serrat
      Pages 229-236Open Access
    6. Theories of Change

      • Olivier Serrat
      Pages 237-243Open Access
    7. On Resilient Organizations

      • Olivier Serrat
      Pages 245-250Open Access
    8. Past Visions of Rural Asia’s Future

      • Olivier Serrat
      Pages 251-278Open Access
  2. Management Techniques

    1. Front Matter

      Pages 279-279
    2. Managing Knowledge Workers

      • Olivier Serrat
      Pages 285-287Open Access
    3. Focusing on Project Metrics

      • Olivier Serrat
      Pages 289-290Open Access
    4. Notions of Knowledge Management

      • Olivier Serrat
      Pages 291-304Open Access
    5. The Reframing Matrix

      • Olivier Serrat
      Pages 305-306Open Access
    6. The Five Whys Technique

      • Olivier Serrat
      Pages 307-310Open Access
    7. The SCAMPER Technique

      • Olivier Serrat
      Pages 311-314Open Access
    8. Conducting Effective Meetings

      • Olivier Serrat
      Pages 315-319Open Access
    9. Managing by Walking Around

      • Olivier Serrat
      Pages 321-324Open Access
    10. Growing Managers, not Bosses

      • Olivier Serrat
      Pages 325-328Open Access
    11. Understanding and Developing Emotional Intelligence

      • Olivier Serrat
      Pages 329-339Open Access

About this book

This book is open access under a CC BY-NC 3.0 IGO license.


This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.


Authors and Affiliations

  • Asian Development Bank, Mandaluyong, Philippines

    Olivier Serrat

About the author

Olivier Serrat is a principal knowledge management specialist in the Asian Development Bank. A staunch advocate of learning, he has written numerous publications and developed multiple initiatives to prime and energize organization, people, knowledge, and technology for learning, and help ADB evolve into a learning organization that continuously improves its development effectiveness and is accountable to its stakeholders. His specialties include environmental management, evaluation, knowledge management, strategic planning, project design, project implementation, and public relations. Olivier obtained an undergraduate degree in economics from the University of Kent and a master's degree in agricultural economics from the University of London.

Bibliographic Information

Buy it now

Buying options

Softcover Book USD 59.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 59.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access