Competitive Information in Small Businesses

  • Thomas Chesney

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Thomas Chesney
    Pages 1-7
  3. Thomas Chesney
    Pages 9-31
  4. Thomas Chesney
    Pages 33-46
  5. Thomas Chesney
    Pages 47-67
  6. Thomas Chesney
    Pages 69-77
  7. Thomas Chesney
    Pages 79-92
  8. Thomas Chesney
    Pages 93-104
  9. Thomas Chesney
    Pages 105-116
  10. Thomas Chesney
    Pages 117-117
  11. Back Matter
    Pages 119-180

About this book


This book is about using information in small businesses to compete; it is about strategy and information systems. It examines problems that these businesses face and suggests some solutions. It looks at how strategie planning takes place and how information systems should be designed and developed in line with strategy, from a business rather than a purely technical point ofview. The main contribution made is proposing an approach to crafting strategy, designing new business processes and information systems planning that could realistically be used by the average small business, that is one without great knowledge of strategy or information systems, and one that cannot afford to buy in this knowledge. The approach differs from others suggested in the literature in that it emphasises the important role of creativity in the process of creating strategy and in information system design and illustrates where this creativity may come from, it emphasises the importance of getting staff involved and it attempts to lessen the communication problems that exists between business people and information system developers, something that historically has caused problems.


Planning business business process information system modeling modelling strategy time

Authors and affiliations

  • Thomas Chesney
    • 1
  1. 1.Social Computing Group, School of ComputingNapier UniversityEdinburghScotland, UK

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media B.V. 2003
  • Publisher Name Springer, Dordrecht
  • eBook Packages Springer Book Archive
  • Print ISBN 978-90-481-6243-7
  • Online ISBN 978-94-017-0355-0
  • Buy this book on publisher's site
Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
IT & Software
Consumer Packaged Goods