© 1991

Tools of Total Quality

An introduction to statistical process control


Table of contents

  1. Front Matter
    Pages i-vii
  2. P. Lyonnet
    Pages 1-9
  3. P. Lyonnet
    Pages 56-81
  4. P. Lyonnet
    Pages 82-98
  5. P. Lyonnet
    Pages 99-117
  6. P. Lyonnet
    Pages 118-135
  7. Back Matter
    Pages 136-184

About this book


For a long time, quality has been one of industry's main preoccupations. It remains so today. There is some foundation for the statement that there is a 'quality crisis' in Europe, the methods traditionally used in our industries being unable to meet today's demands. Consequently it is essential to look for new directions in which to progress, taking account of the methods for achieving quality that have been developed in recent years. These methods impact on all parts of the industrial enterprise - marketing, manufacturing, research and development, after-sales services. All staff, administrative or technical, are involved. The present book describes the tools that can help anyone who is concerned with the concept of 'total quality'; it will also be a valuable educational aid for students reading for degrees or other qualifications in engineering. P. Lyonnet I General questions and concepts 1 INTRODUCTION: HOW CAN WE ACHIEVE TOTAL QUALITY? This book is concerned with the various techniques and methods of analysis that can be used to ensure total quality in a project. In this first chapter we show the costs that result from not achieving quality, so as to make clear how important a quality-assurance service is to any enterprise. We stress also the involvement of marketing, particularly in laying down specifications for reliability.


Manufacturing Median analysis of variance correlation distribution linear regression

Authors and affiliations

  1. 1.University Institute of TechnologySt. DenisFrance

Bibliographic information

  • Book Title Tools of Total Quality
  • Book Subtitle An introduction to statistical process control
  • Authors Lyonnet
  • DOI
  • Copyright Information Chapman and Hall 1991
  • Publisher Name Springer, Dordrecht
  • eBook Packages Springer Book Archive
  • Hardcover ISBN 978-0-412-37690-0
  • Softcover ISBN 978-94-010-5385-3
  • eBook ISBN 978-94-011-3140-7
  • Edition Number 1
  • Number of Pages VII, 184
  • Number of Illustrations 0 b/w illustrations, 0 illustrations in colour
  • Topics Operations Management
    Engineering Design
    Statistics, general
  • Buy this book on publisher's site
Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods
Materials & Steel
Energy, Utilities & Environment


... could become standard reading for most practising engineers in a design production environment and all students of quality. Ray Mellet, Quality News