Total Quality Management

Proceedings of the first world congress

  • Gopal K. Kanji
Conference proceedings

Table of contents

  1. Front Matter
    Pages i-xi
  2. TQM Principles and Practices

  3. Measuring Performance

    1. Front Matter
      Pages 167-167
    2. A. S-H. Wong
      Pages 181-184
    3. J. H. Cantu-Delgado, L. R. P. Reavill
      Pages 189-192
    4. M. Azarang, L. R. P. Reavill
      Pages 193-196
    5. M. M. Bowness, S. Ravindran, D. Laight
      Pages 197-200
  4. Leadership and Quality Strategy

    1. Front Matter
      Pages 205-205
    2. M. Wilcox, B. Dale, R. Boaden, R. McQuater
      Pages 216-219
    3. C. S. Tseng, Y. L. Wong, B. Wan
      Pages 220-223
    4. J. V. Chelsom, G. R. Clewer
      Pages 229-232
    5. L. M. Doherty, D. L. Wells, K. R. Burks
      Pages 237-240
    6. A. Wiseman
      Pages 241-243
    7. R. Neumann, P. Wolffsen
      Pages 244-247
  5. Quality in Service

    1. Front Matter
      Pages 249-249
    2. T. Ansell
      Pages 251-254
    3. U. Nwabueze
      Pages 259-262
    4. J. F. Dalrymple, M. Donnelly, M. Wisniewski, A. C. Curry
      Pages 263-266
    5. F. Tallack, S. Saw, J. Mcewen, V. Morrow, R. Boyjoonauth
      Pages 267-270
    6. M. Donnelly, J. F. Dalrymple, M. Wisniewski, A. C. Curry
      Pages 271-274
    7. T. De Wet, A. G. De Wet
      Pages 279-282
  6. Quality Systems and Learning Culture

    1. Front Matter
      Pages 291-291

About these proceedings


In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.


QM manufacturing quality management total quality management (TQM)

Editors and affiliations

  • Gopal K. Kanji
    • 1
  1. 1.School of Computing and Management SciencesSheffield Hallam UniversitySheffieldUK

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media Dordrecht 1995
  • Publisher Name Springer, Dordrecht
  • eBook Packages Springer Book Archive
  • Print ISBN 978-94-010-4240-6
  • Online ISBN 978-94-011-0539-2
  • Buy this book on publisher's site
Industry Sectors
Materials & Steel
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods
Energy, Utilities & Environment