Depersonalized Bullying at Work

From Evidence to Conceptualization

  • Premilla D'Cruz

Part of the SpringerBriefs in Psychology book series (BRIEFSPSYCHOL)

Table of contents

About this book


The book advances the nascent concept of depersonalized workplace bullying, highlighting its distinctive features, proposing a theoretical framework and making recommendations for intervention. Furthering insights into depersonalized bullying at work is critical due to the anticipated increased incidence of the phenomenon in the light of the competitive contemporary business economy, which complicates organizational survival.

Drawing on two hermeneutic phenomenological inquiries set in India focusing on targets and bullies, the book evidences that depersonalized bullying is a sociostructural entity that resides in an organization’s structural, processual and contextual design. Enacted by supervisors and managers through the engagement of abusive and aggressive behaviours, depersonalized bullying is resorted to in the pursuit of competitive advantage as organizations seek to ensure their continuity and success. Given the instrumentalism associated with the world of work, targets and bullies encountering depersonalized bullying display largely ambivalent responses to their predicament. Ironically, then, organizations’ gains in terms of effectiveness are offset by the strains experienced by these protagonists.

The theoretical generalizability of the findings reported in the book facilitates the development of an integrated framework of depersonalized workplace bullying, laying the foundations for forthcoming empirical and measurement endeavours that progress the concept. The book recognizes that whereas primary level interventions mandate repositioning the extra-organizational environment and/or recasting organizational goals to balance business and employee interests, secondary level and tertiary level interventions encompass various types of formal and informal social support to address targets’ and bullies’ interface with depersonalized bullying at work.


Abusive organizational practices by managers Bullying and indirect costs to companies Compounded bullying Dysfunctional workplace behaviours Grievance avenues for employees ITES-BPO sector and bullying Interventions for workplace bullying Intimidating and aggressive tactics at work Levels of intervention for workplace bullying Manager experiences of bullying Professionalism and workplace bullying Routine subjugation of employees Subjective experiences of work in call centres Target experiences of bullying Target orientation and workplace bullying Workplace bullying and empirical evidence from India Workplace mobbing Workplace victimization

Authors and affiliations

  • Premilla D'Cruz
    • 1
  1. 1.Organizational BehaviourIndian Institute of Management AhmedabadAhmedabadIndia

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