© 2016

Service Innovation

Novel Ways of Creating Value in Actor Systems

  • Marja Toivonen
  • Provides a unique view of the linkages between service innovation and systems innovation

  • Includes a multidisciplinary history of service innovation research while showing avenues for future research – in the area of sustainability, for instance

  • Features contributions by the best-known scholars in the area of service innovation research, representing different schools of thought


Part of the Translational Systems Sciences book series (TSS, volume 6)

Table of contents

  1. Front Matter
    Pages i-xviii
  2. Services, Service Systems, and Value Co-creation

    1. Front Matter
      Pages 1-1
    2. Heiko Wieland, Stephen L. Vargo, Melissa Archpru Akaka
      Pages 35-50
    3. Kyoichi Kijima, Marja Toivonen, Sampsa Ruutu
      Pages 51-67
  3. Managing Service Innovation

    1. Front Matter
      Pages 95-95
    2. Tiziana Russo-Spena, Cristina Mele
      Pages 129-148
    3. Silvia Gliem, Christiane Hipp
      Pages 171-184
  4. Opportunities and Challenges for Service Innovation in Different Contexts

    1. Front Matter
      Pages 185-185
    2. Lars Fuglsang, Jon Sundbo
      Pages 217-234
    3. Christian Kowalkowski
      Pages 235-249
    4. Patrik Ström, Robert Wentrup
      Pages 269-281

About this book


This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.


service development service innovation service theory systems innovation value co-creation

Editors and affiliations

  • Marja Toivonen
    • 1
  1. 1.VTT Technical Research Centre of FiHelsinkiFinland

Bibliographic information

  • Book Title Service Innovation
  • Book Subtitle Novel Ways of Creating Value in Actor Systems
  • Editors Marja Toivonen
  • Series Title Translational Systems Sciences
  • Series Abbreviated Title Translational Systems Sciences
  • DOI
  • Copyright Information Springer Japan 2016
  • Publisher Name Springer, Tokyo
  • eBook Packages Business and Management Business and Management (R0)
  • Hardcover ISBN 978-4-431-54921-5
  • Softcover ISBN 978-4-431-56636-6
  • eBook ISBN 978-4-431-54922-2
  • Series ISSN 2197-8832
  • Series E-ISSN 2197-8840
  • Edition Number 1
  • Number of Pages XVIII, 281
  • Number of Illustrations 22 b/w illustrations, 16 illustrations in colour
  • Topics Services
    Innovation/Technology Management
    IT in Business
  • Buy this book on publisher's site
Industry Sectors
Finance, Business & Banking