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Call Center Lexikon

Die wichtigsten Fachbegriffe der Branche verständlich erklärt

  • Authors
  • Simone Fojut

Table of contents

  1. Front Matter
    Pages 1-8
  2. A
    Pages 9-27
  3. B
    Pages 29-42
  4. C
    Pages 43-70
  5. D
    Pages 71-79
  6. E
    Pages 81-84
  7. F
    Pages 85-90
  8. G/H
    Pages 91-101
  9. I/J
    Pages 103-108
  10. K
    Pages 109-111
  11. L
    Pages 113-117
  12. M
    Pages 119-123
  13. N/O
    Pages 125-131
  14. P/Q
    Pages 133-145
  15. R
    Pages 147-153
  16. S
    Pages 155-168
  17. T
    Pages 169-176
  18. U/V
    Pages 177-184
  19. Pages 185-193
  20. Back Matter
    Pages 195-195

About this book

Keywords

Call Center Call Center Management Call Center Technik Communication Center Kundenservice Telefon

Bibliographic information

Industry Sectors
Pharma
Materials & Steel
Automotive
Chemical Manufacturing
Biotechnology
Finance, Business & Banking
Electronics
Consumer Packaged Goods
Engineering