Acceptance of Remote Services

Perception, Adoption, and Continued Usage in Organizational Settings

  • Authors
  • Nancy V. Wünderlich

Table of contents

  1. Front Matter
    Pages I-XXIV
  2. Nancy V. Wünderlich
    Pages 1-6
  3. Nancy V. Wünderlich
    Pages 85-91
  4. Nancy V. Wünderlich
    Pages 93-130
  5. Nancy V. Wünderlich
    Pages 131-148
  6. Nancy V. Wünderlich
    Pages 149-200
  7. Nancy V. Wünderlich
    Pages 201-208
  8. Back Matter
    Pages 209-262

About this book


The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services.


B2B Services Entwicklung ITSUM Remote Service Service Adoption Service Technology

Bibliographic information

Industry Sectors
Chemical Manufacturing
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