© 2009

Ripple Effect

How Empowered Involvement Drives Word of Mouth

  • Authors

Table of contents

  1. Front Matter
    Pages I-XVII
  2. Martin Oetting
    Pages 1-33
  3. Martin Oetting
    Pages 35-41
  4. Martin Oetting
    Pages 43-56
  5. Martin Oetting
    Pages 57-71
  6. Martin Oetting
    Pages 73-81
  7. Martin Oetting
    Pages 83-122
  8. Martin Oetting
    Pages 123-136
  9. Back Matter
    Pages 137-151

About this book


Everyone in marketing is talking about word of mouth (WOM). At a time when traditional advertising is struggling, conversations between consumers – the most trusted source of product information – have taken on an entirely new dimension on the Internet. While considerable research on the effects and spread of WOM has been carried out over the past sixty years, surprisingly few scholars have tried to find out how to stimulate it. Martin Oetting seeks to close that gap. Based on involvement and empowerment research, this is the first scientific study connecting word of mouth with a participatory marketing approach, thus providing an answer to what may be marketing’s most pressing question: how to strategically harness the power of blogs, Facebook, and the Social Web.


Empowerment Facebook Involvement Marketing Social Media Web Weblog Word of Mouth internet

About the authors

Martin Oetting is Research Director at word-of-mouth marketing platform TRND AG. On Twitter, he is @oetting.

Bibliographic information

Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
IT & Software
Consumer Packaged Goods


“Deconstructs the mystery of word of mouth into a simple, manageable process. Inspiring, incisive and instructive - this book has implications well beyond the field of marketing.“
Dr. Paul Marsden, Connected Marketing, Advocacy Drives Growth

“This rich analysis of word of mouth is intelligent, insightful and – frankly – inspiring. A must read for anyone who is seeking to extend their knowledge about this powerful and authentic medium.“ Dave Balter, CEO BzzAgent