Inside a Secret Software Laboratory

An Ethnographic Study of a Global Software Package Producer

  • Christine Grimm

Table of contents

  1. Front Matter
    Pages I-XVIII
  2. Christine Grimm
    Pages 1-11
  3. Christine Grimm
    Pages 13-46
  4. Christine Grimm
    Pages 47-95
  5. Christine Grimm
    Pages 97-149
  6. Christine Grimm
    Pages 151-206
  7. Christine Grimm
    Pages 207-225
  8. Christine Grimm
    Pages 227-261
  9. Back Matter
    Pages 263-289

About this book


How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.

Authors and affiliations

  • Christine Grimm
    • 1
  1. 1.ZurichSwitzerland

Bibliographic information

  • DOI
  • Copyright Information Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2012
  • Publisher Name Gabler Verlag
  • eBook Packages Business and Economics
  • Print ISBN 978-3-8349-3386-7
  • Online ISBN 978-3-8349-7176-0
  • Buy this book on publisher's site
Industry Sectors
Materials & Steel
Chemical Manufacturing
Finance, Business & Banking
IT & Software
Consumer Packaged Goods