Implementing International Services

A Tailorable Method for Market Assessment, Modularization, and Process Transfer

  • Tilo Böhmann
  • Wolfgang Burr
  • Thomas Herrmann
  • Helmut Krcmar

Table of contents

  1. Front Matter
    Pages I-VIII
  2. Overview

    1. Front Matter
      Pages 1-1
    2. Tilo Böhmann, Helmut Krcmar, Thomas Herrmann, Wolfgang Burr
      Pages 3-13
    3. Bo Edvardsson, Leif Edvinsson, Harry Nyström
      Pages 15-34
    4. Sandra Bennewitz, Tilo Böhmann, Wolfgang Burr, Thomas Herrmann, Helmut Krcmar, Michael Prilla et al.
      Pages 35-61
  3. A Toolkit for the International Implementation of Services

    1. Front Matter
      Pages 63-63
    2. Service Design

      1. Michael Prilla, Michael Schermann, Thomas Herrmann, Helmut Krcmar
        Pages 67-81
      2. Michael Schermann, Tilo Böhmann, Michael Prilla, Thomas Herrmann, Helmut Krcmar
        Pages 101-118
    3. Choice of Location

      1. Ute Reuter, Wolfgang Burr
        Pages 121-138
      2. Michael Schermann, Tilo Böhmann, Ute Reuter, Helmut Krcmar
        Pages 139-151
    4. Service Transfer

      1. Tilo Böhmann, Michael Schermann, Helmut Krcmar
        Pages 155-167
      2. Michael Schermann, Michael Prilla, Thomas Herrmann, Sandra Bennewitz, Helmut Krcmar
        Pages 169-185
    5. Case Studies

      1. Sandra Bennewitz, Ute Reuter, Michael Prilla, Wolfgang Burr, Thomas Herrmann
        Pages 189-211
      2. Michael Prilla, Michael Schermann, Ute Reuter, Thomas Herrmann, Helmut Krcmar, Wolfgang Burr
        Pages 213-227
      3. Michael Prilla, Ute Reuter, Michael Schermann, Isa Jahnke, Sandra Bennewitz, Thomas Herrmann et al.
        Pages 229-243
      4. Michael Prilla, Ute Reuter, Michael Schermann, Thomas Herrmann, Wolfgang Burr, Helmut Krcmar
        Pages 245-258
  4. Theoretical Foundations

    1. Front Matter
      Pages 259-259
    2. Michael Schermann, Michael Prilla, Tilo Böhmann, Helmut Krcmar, Thomas Herrmann
      Pages 275-292
    3. Kai-Uwe Loser, Michael Prilla, Thomas Herrmann
      Pages 293-308
    4. Michael Schermann, Tilo Böhmann, Helmut Krcmar
      Pages 309-328
  5. Perspectives and Outlook

  6. Back Matter
    Pages 451-455

About this book


The implementation of business-to-business services in international markets requires careful design and planning. The book introduces a tailorable method for the internationalization of services. Each component of the method addresses a typical challenge of the international implementation of services, such as the design and modularization of services for international markets, the choice of locations for service operations, and the transfer of services to new locations. Case studies in IT services, facility management services, and information services illustrate the practical application of the method. In-depth chapters discuss theoretical foundations of the method and insights of related research fields.


Internationalisierung von Dienstleistungen Modularization Prozessmanagement Service Engineering Service Management

Editors and affiliations

  • Tilo Böhmann
    • 1
  • Wolfgang Burr
    • 2
  • Thomas Herrmann
    • 3
  • Helmut Krcmar
    • 4
  1. 1.Universität HamburgHamburgGermany
  2. 2.Institute of Research & Development and Innovation ManagementUniversität StuttgartStuttgartGermany
  3. 3.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  4. 4.Department of InformaticsTechnische Universität MünchenGarchingGermany

Bibliographic information

  • DOI
  • Copyright Information Gabler Verlag | Springer Fachmedien Wiesbaden GmbH, Wiesbaden 2012
  • Publisher Name Gabler Verlag
  • eBook Packages Business and Economics
  • Print ISBN 978-3-8349-1577-1
  • Online ISBN 978-3-8349-6445-8
  • Buy this book on publisher's site
Industry Sectors
Finance, Business & Banking