Information and Communication Technologies in Tourism

Proceedings of the International Conference in Innsbruck, Austria 1996

  • Stefan Klein
  • Beat Schmid
  • A. Min Tjoa
  • Hannes Werthner
Conference proceedings

Table of contents

  1. Front Matter
    Pages I-XII
  2. Intelligent Agents

  3. Multimedia

    1. S. Christodoulakis, F. G. Kazasis, N. P. Moumoutzis, A. G. Servetas, P. Petridis
      Pages 18-28
    2. Vlad Wietrzyk, Venkat Ramaswamy, C. N. G. Dampney
      Pages 29-36
    3. Patrice Boursier, Donatas Kvedarauskas, Sylvie Iris, Eric Guillochin
      Pages 37-41
  4. Data Management and Representation

  5. Information System Design

  6. Implementation and Adoption

    1. G. J. van der Pijl, F. van Haperen, R. Slikker, M. T. Smits
      Pages 86-95
    2. Daniel R. Fesenmaier, Rhonda L. Bonifield
      Pages 96-104
  7. IS Strategy I: Application of Business Concepts in Tourism

  8. IS Strategy II: Strategies for Regions and Destinations

  9. IS Strategy III: Impact on Different Actors

  10. IS Strategy IV: Distribution and Marketing

    1. Carl H. Marcussen, Peter Morthorst
      Pages 168-179
    2. Yngve Lindsjörn, Paul F. Byerley
      Pages 188-199
    3. Nico Tschanz, Hans-Dieter Zimmermann
      Pages 200-210
  11. Standardisation and Reengineering Issues

    1. Michael Baker, Andrew Lockwood, Silvia Sussmann
      Pages 211-220
    2. Karsten Kärcher
      Pages 221-234
  12. Back Matter
    Pages 235-236

About these proceedings


For the third time now, experts in tourism from all over the world come to Innsbruck in order to exchange ideas, inform themselves and others about current developments and build a network of personal relations. The main topics of ENTER 96 are business engineering and standardisation, covering a wide area of subjects like the redesign of touristic products and the processes of their production. This covers, however, not only single business processes but also the entire value chain in tourism, ending up in redesign of distribution channel and changing relations among principals, tour operators, travel agents and customers. Standardisation increasingly becomes a prerequisite for interorganisational coordination and cooperation, EDI is slowly being introduced in tourism and Internet related standards like HTML and VRML. will have a major impact on the future development of electronic distribution platforms for services in tourism. As the proceedings underscore, ENTER has been established as an international platform for scientific and practical discourse on Information and Communication Technologies in Tourism. The close interdisciplinary link between technological and economic questions in tourism opens up new, promising threads for applied research and development likewise.


Business Engineering Information Technology (IT) Internet Outsourcing WWW database distributed systems information system learning multimedia networks production quality management software

Editors and affiliations

  • Stefan Klein
    • 1
  • Beat Schmid
    • 1
  • A. Min Tjoa
    • 2
  • Hannes Werthner
    • 3
  1. 1.Institut für WirtschaftsinformatikHochschule St. GallenSt. GallenSwitzerland
  2. 2.Institut für SoftwaretechnikTechnische Universität WienViennaAustria
  3. 3.Institut für Statistik, Operations Research und ComputerverfahrenUniversität WienViennaAustria

Bibliographic information

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