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Integrated Business Information Systems

A Holistic View of the Linked Business Process Chain ERP-SCM-CRM-BI-Big Data

  • Klaus-Dieter Gronwald

Table of contents

  1. Front Matter
    Pages i-xxiii
  2. Klaus-Dieter Gronwald
    Pages 1-2
  3. Role Based Business Simulation

    1. Front Matter
      Pages 3-3
    2. Klaus-Dieter Gronwald
      Pages 5-10
    3. Klaus-Dieter Gronwald
      Pages 11-17
    4. Klaus-Dieter Gronwald
      Pages 31-39
    5. Klaus-Dieter Gronwald
      Pages 41-44
    6. Klaus-Dieter Gronwald
      Pages 45-47
    7. Klaus-Dieter Gronwald
      Pages 49-51
  4. Theory and Background

    1. Front Matter
      Pages 57-57
    2. Klaus-Dieter Gronwald
      Pages 59-86
    3. Klaus-Dieter Gronwald
      Pages 87-107
    4. Klaus-Dieter Gronwald
      Pages 109-118
    5. Klaus-Dieter Gronwald
      Pages 119-125
    6. Klaus-Dieter Gronwald
      Pages 127-157
  5. Information Material

    1. Front Matter
      Pages 159-159
    2. Klaus-Dieter Gronwald
      Pages 161-167
    3. Klaus-Dieter Gronwald
      Pages 169-175
    4. Klaus-Dieter Gronwald
      Pages 177-183
    5. Klaus-Dieter Gronwald
      Pages 185-191
    6. Klaus-Dieter Gronwald
      Pages 193-197
  6. Back Matter
    Pages 199-200

About this book

Introduction

Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), Business Intelligence (BI) and Big Data Analytics (BDA) are business related tasks and processes, which are supported by standardized software solutions. The book explains that this requires business oriented thinking and acting from IT specialists and data scientists. It is a good idea to let students experience this directly from the business perspective, for example as executives of a virtual company. The course simulates the stepwise integration of the linked business process chain ERP-SCM-CRM-BI-Big Data of four competing groups of companies. The course participants become board members with full P&L responsibility for business units of one of four beer brewery groups managing supply chains from production to retailer.​

Keywords

Enterprise Systems ERP SCM CRM BI Big Data Roleplay Online Process Simulation

Authors and affiliations

  • Klaus-Dieter Gronwald
    • 1
  1. 1.Lucerne School of BusinessLucerne University of Applied Sciences and ArtsLucerneSwitzerland

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-662-53291-1
  • Copyright Information Springer-Verlag GmbH Germany 2017
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Computer Science
  • Print ISBN 978-3-662-53290-4
  • Online ISBN 978-3-662-53291-1
  • Buy this book on publisher's site
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