© 2015

Fundamentals of Business Intelligence


  • Comprehensive and systematic introduction to BI with special emphasis on process data and business process management

  • Illustrates all concepts through selected examples and by using open source tools like R and ProM

  • Accompanying Web site provides additional exercises and detailed code for solutions


Part of the Data-Centric Systems and Applications book series (DCSA)

Table of contents

  1. Front Matter
    Pages i-xviii
  2. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 1-33
  3. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 35-85
  4. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 87-118
  5. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 119-154
  6. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 155-205
  7. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 207-244
  8. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 245-274
  9. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 275-317
  10. Wilfried Grossmann, Stefanie Rinderle-Ma
    Pages 319-327
  11. Back Matter
    Pages 329-348

About this book


This book presents a comprehensive and systematic introduction to transforming process-oriented data into information about the underlying business process, which is essential for all kinds of decision-making. To that end, the authors develop step-by-step models and analytical tools for obtaining high-quality data structured in such a way that complex analytical tools can be applied. The main emphasis is on process mining and data mining techniques, and the combination of these methods for process-oriented data.

After a general introduction to the business intelligence (BI) process and its constituent tasks in chapter 1, chapter 2 discusses different approaches to modeling in BI applications. Chapter 3 is an overview and provides details of data provisioning, including a section on big data. Chapter 4 tackles data description, visualization, and reporting. Chapter 5 introduces data mining techniques for cross-sectional data. Different techniques for the analysis of temporal data are then detailed in Chapter 6. Subsequently, chapter 7 explains techniques for the analysis of process data, followed by the introduction of analysis techniques for multiple BI perspectives in chapter 8. The book closes with a summary and discussion in chapter 9. Throughout the book, (mostly open source) tools are recommended, described, and applied; a more detailed survey on tools can be found in the appendix, and a detailed code for the solutions together with instructions on how to install the software used can be found on the accompanying website. Also, all concepts presented are illustrated and selected examples and exercises are provided.

The book is suitable for graduate students in computer science, and the dedicated website with examples and solutions makes the book ideal as a textbook for a first course in business intelligence in computer science or business information systems. Additionally, practitioners and industrial developers who are interested in the concepts behind business intelligence will benefit from the clear explanations and many examples.


BPM OLAP big data business intelligence business process management data mining data warehouses decision support systems online analytical processing process mining

Authors and affiliations

  1. 1.University of ViennaViennaAustria
  2. 2.University of ViennaViennaAustria

About the authors

Wilfried Grossmann is retired full professor for statistics at the Faculty of Informatics, University of Vienna. He has published in the areas of business informatics, medical informatics, data mining, operations research, applied statistics and statistical computing. His research focuses on the interface between applied statistics, statistical data management and metadata for statistical information systems. He was leader and key researcher of several European projects for the development of statistical information systems, statistical metadata management and data validation.

Stefanie Rinderle-Ma is full professor and head of the research group Workflow Systems and Technology at the Faculty of Computer Science, University of Vienna. Stefanie’s research interests focus on business process compliance and intelligence, human-centered approaches in business process management (BPM,) and process-aware information systems (PAIS). She is co-author of more than 120 conference and journal publications with over 4600 citations (according to in the area of PAIS, BPM, and service-oriented architectures.

Bibliographic information

Industry Sectors
IT & Software
Consumer Packaged Goods
Finance, Business & Banking
Energy, Utilities & Environment
Oil, Gas & Geosciences


“The usage of examples and case studies enable real life application and brings asophisticated text to life. … the book is a comprehensive and thoroughly well thought out introduction to the subject of business intelligence and the reader will not be left wanting as the clear examples are numerous. … Readers interested in the value of data and the concepts behind business intelligence will find the book and its accompanying website highly informative.” (Georgette Banham, bcs, The Chartered Institute for IT,, August, 2016)

“This book focuses primarily on the data mining, data warehousing, data analytics, data visualization, data presentation, and process analysis dimensions of BI in detail. … One of the noteworthy strengths of this book is the inclusion of comprehensive lists with very recent and relevant references for BI at the end of each chapter. This should make the book very useful for academic research on the topic.” (Satya Prakash Saraswat, Computing Reviews, February, 2016)