Information Systems Outsourcing

Towards Sustainable Business Value

  • Rudy Hirschheim
  • Armin Heinzl
  • Jens Dibbern

Part of the Progress in IS book series (PROIS)

Table of contents

  1. Front Matter
    Pages i-ix
  2. Innovation Management

    1. Front Matter
      Pages 21-21
    2. Benoit A. Aubert, Akie Iriyama, Ondelansek Kay, Rajiv Kishore
      Pages 23-36
  3. Governance Frames

  4. Dynamic Governance Adaptation

    1. Front Matter
      Pages 139-139
    2. Thomas L. Huber, Thomas A. Fischer, Laurie Kirsch, Jens Dibbern
      Pages 141-185
    3. Ari Heiskanen, Riitta Hekkala, Mike Newman, Merja Eklin
      Pages 187-222
  5. Multi-vendor and Multi-client Ecosystem Management

    1. Front Matter
      Pages 245-245
    2. Julie Fisher, Rudy Hirschheim, Robert Jacobs, Ashley Lazaro
      Pages 247-272
    3. Xiaowei Jin, Julia Kotlarsky, Ilan Oshri
      Pages 273-287
  6. International Growth: The Case of China

    1. Front Matter
      Pages 347-347
    2. Mike Gallivan, Chen Tao
      Pages 349-368
  7. Social Responsibility and Social Capital Management

    1. Front Matter
      Pages 395-395
    2. Erran Carmel, Mary C. Lacity, Andrew Doty
      Pages 397-429
    3. Beena George, Rudy Hirschheim, Bandula Jayatilaka, Madhu Das
      Pages 451-476
  8. Crowdsourcing and Open Platforms

    1. Front Matter
      Pages 477-477
    2. Dorit Nevo, Julia Kotlarsky, Saggi Nevo
      Pages 479-500
    3. Michael D. Frutiger, Sandra A. Slaughter, Sridhar Narasimhan
      Pages 501-515

About this book


This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld, and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management, and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.


Business Process Outsourcing IT Governance IT Service Provider Offshoring Service Level Agreement Technology Outsourcing

Editors and affiliations

  • Rudy Hirschheim
    • 1
  • Armin Heinzl
    • 2
  • Jens Dibbern
    • 3
  1. 1.Business AdministrationLouisiana State UniversityBaton RougeUSA
  2. 2.LS ABWL und Wirtschaftsinformatik IUniversität MannheimMannheimGermany
  3. 3.Institute for Information Systems Dept of Information EngineeringUniversity of BernBernSwitzerland

Bibliographic information

Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
IT & Software
Consumer Packaged Goods