IT Quality Management

  • Wolfgang W.¬†Osterhage

Table of contents

  1. Front Matter
    Pages i-ix
  2. Wolfgang W. Osterhage
    Pages 1-4
  3. Wolfgang W. Osterhage
    Pages 5-16
  4. Wolfgang W. Osterhage
    Pages 17-37
  5. Wolfgang W. Osterhage
    Pages 39-48
  6. Wolfgang W. Osterhage
    Pages 49-62
  7. Wolfgang W. Osterhage
    Pages 63-69
  8. Wolfgang W. Osterhage
    Pages 71-100
  9. Wolfgang W. Osterhage
    Pages 101-105
  10. Wolfgang W. Osterhage
    Pages 107-117
  11. Wolfgang W. Osterhage
    Pages 119-124
  12. Wolfgang W. Osterhage
    Pages 125-130
  13. Back Matter
    Pages 131-134

About this book


In a comprehensive approach this book covers the end-to-end process from request management to change management, error management and migration management to acceptance testing and final data clean up. It is based upon nearly twenty years of experience in tests, acceptance and certification, when introducing medium to large IT systems including complex software for administrations and industry in many countries. There exist a variety of methodologies with different characteristics having emanated from various schools and consultancies to support such activities. However, it is obvious that because of the diversity in organisational levels in companies the rigor of application of such methodologies quite often suffers with regard to more pragmatic approaches. In view of economic considerations this may be unavoidable. For this reason no new or consolidated methodology shall be presented but an approach oriented on practical criteria coming closer to reality and offering methods, which can provide assistance on a case-by-case basis.


acceptance testing computer quality management software implementation system

Authors and affiliations

  • Wolfgang W.¬†Osterhage
    • 1
  1. 1.Wachtberg-NiederbachemGermany

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2014
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Computer Science
  • Print ISBN 978-3-662-43766-7
  • Online ISBN 978-3-662-43767-4
  • Buy this book on publisher's site
Industry Sectors
IT & Software
Energy, Utilities & Environment