SPC and Continuous Improvement

  • Authors
  • Mal Owen

Table of contents

  1. Front Matter
    Pages i-xi
  2. Mal Owen
    Pages 1-16
  3. Mal Owen
    Pages 17-33
  4. Mal Owen
    Pages 35-58
  5. Mal Owen
    Pages 59-77
  6. Mal Owen
    Pages 99-126
  7. Mal Owen
    Pages 127-148
  8. Mal Owen
    Pages 207-223
  9. Mal Owen
    Pages 225-242
  10. Mal Owen
    Pages 243-264
  11. Mal Owen
    Pages 265-291
  12. Mal Owen
    Pages 293-313
  13. Mal Owen
    Pages 315-328
  14. Mal Owen
    Pages 329-342
  15. Back Matter
    Pages 343-368

About this book


There is no doubt that quality has become a major feature in the survival plan of organisations. With diminishing markets resulting from improved competitive performance and the associated factor of single-sourcing arrangements by the major organisations, it is clear that unless there is a commitment to change, organisations will lose their competitive edge. This will unfortunately mean elim­ ination and the resultant harsh realities that come with it for the employees. It has been said on many platforms that unemployment is not inevitable. Those organisations which recognise the requirements for survival know that quality, and its association with customer satisfaction, is now a key issue. Survival programmes based on quality improvement require an unrelenting com­ mitment to include everyone, from the Managing Director down, in an ongoing, never-ending involvement based on monitoring, and improving, all our activities. These Total Quality Management (TOM) programmes, whatever their specific nature, have a common theme of measuring and then improving. This text describes the philosophy and techniques of one type of involvement programme-Statistical Process Control (SPC). The material to follow suggests that SPC is a major element of any programme and, if properly applied, could be a complete programme in itself. Measuring and improving means that data must be collected, used, understood, interpreted and analysed, and thereby lies the difficulty.


Monitoring control process control quality management

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 1989
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-662-22421-2
  • Online ISBN 978-3-662-22419-9
  • Buy this book on publisher's site
Industry Sectors
IT & Software
Energy, Utilities & Environment
Oil, Gas & Geosciences