Servitization of Industrial Enterprises through Acquisitions

A Success Story

  • Laura Johanna Oberle

Part of the BestMasters book series (BEST)

Table of contents

  1. Front Matter
    Pages I-XIX
  2. Laura Johanna Oberle
    Pages 1-7
  3. Laura Johanna Oberle
    Pages 9-44
  4. Laura Johanna Oberle
    Pages 45-54
  5. Laura Johanna Oberle
    Pages 85-93
  6. Laura Johanna Oberle
    Pages 95-101
  7. Back Matter
    Pages 103-124

About this book


To make the service integration a success story despite the many challenges, L J Oberle argues that management understanding is necessary to address the key success factors in the individual strategic approaches. These approaches concern either the core business or an explore business unit and vary in their integration degree. Thus, knowing which strategy is pursued allows to determine the most relevant success factors, which is the first step towards successful servitization and post-merger integration. Only if these factors are identified and addressed correctly, M&A is a promising approach to servitization for industrial companies, as L J Oberle’s findings from the analysis or 8 case studies and a total of 24 interviews prove.

  • Theoretical Background of Services and Servitization
  • Introduction into Company Acquisitions and Post-Merger Integration
  • Analysis of Success Factors in Literature and Practice
  • Analysis and Discussion of the Stories of Success and Failure
  • Recommendation
Target Groups
  • Scientists and students in the field of service operations management, M&A and post-merger integration
  • Practitioners in the same field
The Author
Laura Johanna Oberle currently does a doctorate on business process management in service operations and servitization at the Chair of Service Operations Management at the University of Mannheim in cooperation with a German consultancy specialized in post-merger integration projects.


Service Transformation Service Integration Success factors M&A Post Merger Integration Case Studies Servitization strategy Acquisition Industrial Enterprises Strategic approaches

Authors and affiliations

  • Laura Johanna Oberle
    • 1
  1. 1.Chair of Service Operations ManagementUniversity of MannheimMannheimGermany

Bibliographic information

Industry Sectors
Materials & Steel
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods