Innovation in Service Industries

An Investigation of the Internal and External Organizational Contexts from the Laboratory of Real Estate

  • Susanne Hügel

Part of the Essays in Real Estate Research book series (ERER, volume 16)

Table of contents

  1. Front Matter
    Pages I-XIV
  2. Susanne Hügel
    Pages 1-3
  3. Susanne Hügel
    Pages 5-16
  4. Susanne Hügel
    Pages 17-36
  5. Susanne Hügel
    Pages 111-116
  6. Back Matter
    Pages 117-152

About this book


Susanne Hügel studies innovation in service industries from the industrial organization and behavioral theory perspectives, therefore chooses the real estate industry as object of study. The author examines the existing research on firm innovativeness, proposes a more advanced concept, and empirically validates a new measure in a service industry context. Thereby, the innovation status quo of the real estate industry is studied. In addition, the book addresses the impact of slack resources on the organizational members’ innovative work behavior. Overall, important insights about the service industries’ innovation pattern and organizational behavior are revealed. The book acknowledges the increasing role of innovation due to the altering business environment in the 21st century, such as shifts from goods to services, or the globalization of markets.

  • The Laboratory of Real Estate
  • Reconsidering Firm Innovativeness
  • Firm Innovativeness in Service Industries: A Construct Validation in the External Environment and Industry Structure Contexts
  • The Impact of Organizational Slack on Innovative Work Behaviour: How do Top Managers and Employees Differ?
Target Groups
Scientists, practitioners and students in the field of innovation management, service industries, and real estate.

About the Author
Susanne Hügel is an expert in the field of innovation, business model development, and digital transformation in the real estate industry. She wrote her dissertation at the Real Estate Management Institute (REMI) of EBS Business School. 


Innovation Firm Innovativeness Innovative Work Behavior Service Industry Real Estate External Environment Regulation Industry Structure Resource Availability Slack Industrial Organization Behavioral Theory

Authors and affiliations

  • Susanne Hügel
    • 1
  1. 1.EBS Universität für Wirtschaft und RechtEBS Business SchoolWiesbadenGermany

Bibliographic information

Industry Sectors
Finance, Business & Banking