The Virtual Team Maturity Model

Performance Improvement of Virtual Teams

  • Ralf Friedrich

Table of contents

  1. Front Matter
    Pages I-XXII
  2. Ralf Friedrich
    Pages 1-4
  3. Ralf Friedrich
    Pages 5-8
  4. Ralf Friedrich
    Pages 9-71
  5. Ralf Friedrich
    Pages 93-165
  6. Ralf Friedrich
    Pages 167-240
  7. Ralf Friedrich
    Pages 241-263
  8. Ralf Friedrich
    Pages 265-297
  9. Ralf Friedrich
    Pages 299-311
  10. Ralf Friedrich
    Pages 313-323
  11. Ralf Friedrich
    Pages 325-330
  12. Back Matter
    Pages 331-364

About this book


Ralf Friedrich developed an academically validated and process-oriented maturity model with emphasis on special needs of virtual teams. He provides criteria and indicators of performance for virtual teams and combines different approaches of maturity models into an overall framework to measure and develop virtual team performance. This book describes the development and validation of the Virtual Team Maturity Model (VTMM®) consisting of 11 processes for virtual team collaboration, defined by inputs, methods, outputs and Key Performance Indicators (KPIs) assigned to four maturity levels. The model supports an algorithm for calculating the maturity level of the team based on a set of questionnaires.

  • Related Research on Virtual Teams, Performance Criteria and Maturity Models
  • Research Methodology and Empiric Results on the Development of the VTMM®
  • Validation of the VTMM®by the Delphi Method
  • Pilot Implementation
  • VTMM® Assessment Process
Target Groups
  • Lecturers and students of organizational psychology and business economics
  • Industrial engineers, project supervisors and leaders of virtual teams
The Author
Dr. Ralf Friedrich has been working in the field of international management as well as coaching of multinational and virtual team projects for 20 years. His research focus is on designing virtual teams in cooperation with the Cork Institute of Technology, Ireland and Darmstadt University of Applied Sciences, Germany.


Performance Measurement Key Performance Indicators Team Processes Delphi Method Pilot Implementation Research Methods The Virtual Team Maturity Model VTMM

Authors and affiliations

  • Ralf Friedrich
    • 1
  1. 1.GeProS - German Project Solutions G DieburgGermany

Bibliographic information

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