Global Call Center Employees in India

Work and Life between Globalization and Tradition

  • Mayank Kumar Golpelwar

Part of the Internationale Wirtschaftspartner book series (INWI)

Table of contents

  1. Front Matter
    Pages I-XX
  2. Mayank Kumar Golpelwar
    Pages 1-23
  3. Mayank Kumar Golpelwar
    Pages 25-51
  4. Mayank Kumar Golpelwar
    Pages 53-68
  5. Mayank Kumar Golpelwar
    Pages 69-81
  6. Mayank Kumar Golpelwar
    Pages 83-97
  7. Mayank Kumar Golpelwar
    Pages 99-137
  8. Mayank Kumar Golpelwar
    Pages 139-147
  9. Back Matter
    Pages 149-214

About this book


Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.   


• Business Process Outsourcing in India

• Role Stress and Coping

• Job Characteristics

• Psychological Contracts

• Virtual Migration

• BPO Units and Indian Society – the Cultural Gap

Target Groups

• Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior 

• HR managers involved with outsourcing

The Author

Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of

Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.


Outsourcing Virtual Migration Role Stress and Coping Intercultural Communication Indian Businesses Call Centers

Authors and affiliations

  • Mayank Kumar Golpelwar
    • 1
  1. 1.Human Resource Management and LeadershipUniversity of Bayreuth, Department ofBayreuthGermany

Bibliographic information

Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods