Trust and Incidents

The Dynamic of Interpersonal Trust between Patients and Practitioners

  • Katja¬†Beitat

Table of contents

  1. Front Matter
    Pages i-xxiii
  2. Katja Beitat
    Pages 1-11
  3. Katja Beitat
    Pages 13-66
  4. Katja Beitat
    Pages 283-315
  5. Katja Beitat
    Pages 317-324
  6. Back Matter
    Pages 325-417

About this book


Taking an interdisciplinary approach to conceptualise interpersonal trust between patients and medical practitioners, Katja Beitat introduces a unique model to describe the dynamics of trust building and deterioration with particular relevance to incidents in health care. Empirical findings from studies in Australia and Germany, the two systems focused on in this book, broadly support and expand the proposed dynamic model of trust. Specific communication, competence and care related aspects impact on the trust relationship between patients and practitioners which in return is considered essential for other trust relations in health care.


  • Conceptualising Trust
  • Communicating about Health Care Incidents
  • Experiences of Patients and Medical Practitioners
  • Factors Influencing Interpersonal Trust
  • Recommendations for Future Research

 Target Groups

  • Lecturers and Students of Medicine, Health Care Law, Clinical Governance, Health Administration, Medical Law, and Health Communication
  • Medical Practitioners Especially in the Field of Surgery and General Medicine, Lawyers Specialised in Medical Law, Health Regulatory Bodies (Ministries of Health), People Working in Hospital Management

 The Author

Since 2007 Katja Beitat has been working for the NSW Health Care Complaints Commission, an independent statutory body in Sydney/Australia.She completed her PhD thesis at the University of Leipzig/Germany and has been a visiting scholar at the Centre for Health Communication at the University of Technology, Sydney.


Doctor-Patient Communication Doctor-Patient Relationship Health Care Interpersonal Trust Medical Incidents Surgery, General Practice

Authors and affiliations

  • Katja¬†Beitat
    • 1
  1. 1.Centre fo Health CommunicationsUniversity of TechnologySyndeyAustralia

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