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Electronic Customer Care

Die Anbieter-Kunden-Beziehung im Informationszeitalter

  • Andreas Muther

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Andreas Muther
    Pages 1-9
  3. Andreas Muther
    Pages 11-22
  4. Andreas Muther
    Pages 85-93
  5. Andreas Muther
    Pages 95-104
  6. Back Matter
    Pages 105-155

About this book

Keywords

Costumer Relationship Management Datenbank Electronic Customer Care Entwicklung Informationssystem Informationstechnik (IT) Kundenbetreuung Kundenbeziehung Kundeninformation Kundenzufriedenheit Management Marketing Optimierung Organisation T

Authors and affiliations

  • Andreas Muther
    • 1
  1. 1.FeldkirchÖsterreich

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-642-56593-9
  • Copyright Information Springer-Verlag Berlin Heidelberg 2001
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-642-62533-6
  • Online ISBN 978-3-642-56593-9
  • Buy this book on publisher's site
Industry Sectors
Pharma
Automotive
Chemical Manufacturing
Biotechnology
Finance, Business & Banking
Consumer Packaged Goods
Engineering