Engineering and Management of IT-based Service Systems

An Intelligent Decision-Making Support Systems Approach

  • Manuel Mora
  • Jorge Marx Gómez
  • Leonardo Garrido
  • Francisco Cervantes Pérez

Part of the Intelligent Systems Reference Library book series (ISRL, volume 55)

Table of contents

  1. Front Matter
    Pages i-xii
  2. Sue Conger, Jack Probst
    Pages 1-18
  3. Koray Erek, Thorsten Proehl, Ruediger Zarnekow
    Pages 67-81
  4. Roberto Pérez López de Castro, Inty Sáez Mosquera, Jorge Marx Gómez
    Pages 83-99
  5. Alexandra Pomares-Quimbaya, Rafael A. González, Wilson-Ricardo Bohórquez, Oscar Mauricio Muñoz, Olga Milena García, Dario Londoño
    Pages 179-200
  6. C. P. Marin Ortega, C. P. Pérez Lorences, -Ing. Habil J. Marx-Gómez
    Pages 201-213
  7. Manuel Mora, Gloria Phillips-Wren, Francisco Cervantes-Pérez, Leonardo Garrido, Ovsei Gelman
    Pages 215-232

About this book


Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms.

This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii)  diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational.

The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are:  fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.


IT-Based Service Systems Intelligent Decision-Making Support Systems Intelligent Systems Service Science Theory of Systems

Editors and affiliations

  • Manuel Mora
    • 1
  • Jorge Marx Gómez
    • 2
  • Leonardo Garrido
    • 3
  • Francisco Cervantes Pérez
    • 4
  1. 1.Department of Information SystemsAutonomous University of AguascalientesAguascalientesMexico
  2. 2.Department of Computing ScienceCarl von Ossietzky University of OldenburgOldenburgGermany
  3. 3.Departamento de Ciencias ComputacionalesTecnológico de MonterreyMonterreyMexico
  4. 4.Departamento de Tecnologías de la InformCCADET, Universidad Nacional Autónoma de MéxicoCiudad UniversitariaMexico

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2014
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Engineering Engineering (R0)
  • Print ISBN 978-3-642-39927-5
  • Online ISBN 978-3-642-39928-2
  • Series Print ISSN 1868-4394
  • Series Online ISSN 1868-4408
  • Buy this book on publisher's site
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