© 2013

Exploring Services Science

4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings

  • João Falcão e Cunha
  • Mehdi Snene
  • Henriqueta Nóvoa
  • Fast track proceedings

Conference proceedings IESS 2013

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 143)

Table of contents

  1. Front Matter
  2. Monica Drăgoicea, Laurenţiu Bucur, Monica Pătraşcu
    Pages 14-28
  3. Gonçalo Antunes, José Borbinha
    Pages 29-42
  4. Julian D. M. Castaño, Maria R. A. Moreira, Paulo S. A. Sousa, Raquel F. Ch. Meneses
    Pages 58-72
  5. Marco Vicente, Nelson Gama, Miguel Mira da Silva
    Pages 86-99
  6. Diogo Nunes, Isabel Rosa, Miguel Mira da Silva
    Pages 129-140
  7. Jorge Cardoso, Carlos Pedrinaci, Pieter De Leenheer
    Pages 141-154
  8. Pieter De Leenheer, Jorge Cardoso, Carlos Pedrinaci
    Pages 155-169
  9. Axel Kieninger, Florian Berghoff, Hansjörg Fromm, Gerhard Satzger
    Pages 170-185
  10. Rafael Almeida, Rúben Pereira, Miguel Mira da Silva
    Pages 186-199
  11. Biljana Bajić-Bizumić, Claude Petitpierre, Hieu Chi Huynh, Alain Wegmann
    Pages 200-214
  12. Rui Alves, Nuno Jardim Nunes
    Pages 215-229
  13. Maria R. A. Moreira, Miguel A. S. Maia, Paulo S. A. Sousa, Raquel F. Ch. Meneses
    Pages 246-262
  14. Marta Campos Ferreira, Maria Henriqueta Nóvoa, Teresa Galvão Dias
    Pages 263-278

About these proceedings


Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy.

This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.


IT alignment IT governance ITIL SLA - service-level agreement SOA - service-oriented architecture Web services service composition service design service engineering service networks service science

Editors and affiliations

  • João Falcão e Cunha
    • 1
  • Mehdi Snene
    • 2
  • Henriqueta Nóvoa
    • 1
  1. 1.Departamento de Engenharia e Gestão IndustrialFEUP – University of PortoPortoPortugal
  2. 2.University of GenevaGenevaSwitzerland

Bibliographic information

Industry Sectors
Chemical Manufacturing
IT & Software
Consumer Packaged Goods
Finance, Business & Banking