Globalization of Professional Services

Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences

  • Ulrich Bäumer
  • Peter Kreutter
  • Wolfgang Messner

Table of contents

  1. Front Matter
    Pages i-xv
  2. Winning Strategies and Innovative Ideas

  3. Successful Processes for Realisation

  4. Inspired Talent Management

    1. Front Matter
      Pages 167-167
    2. Wolfgang Messner, Norbert Schäfer
      Pages 189-201
    3. Shachi Irde, Madhuvanthi Ravi
      Pages 203-210
  5. Experiences and Case Studies

  6. Back Matter
    Pages 257-278

About this book


In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.


This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm.


In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.


India SaaS global IT development global sourcing offshoring outsourcing service provider service provisioning software as a service software project management virtual teams

Editors and affiliations

  • Ulrich Bäumer
    • 1
  • Peter Kreutter
    • 2
  • Wolfgang Messner
    • 3
  1. 1.Osborne ClarkeCologneGermany
  2. 2.WHU – Otto Beisheim School of ManagementVallendarGermany
  3. 3.GloBus Research LtdLondonUK

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2012
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Computer Science
  • Print ISBN 978-3-642-29180-7
  • Online ISBN 978-3-642-29181-4
  • Buy this book on publisher's site