Business Process Management

Theory and Applications

  • Michael Glykas

Part of the Studies in Computational Intelligence book series (SCI, volume 444)

Table of contents

  1. Front Matter
    Pages 1-21
  2. John Krogstie
    Pages 1-39
  3. Matthias Lohrmann, Manfred Reichert
    Pages 41-73
  4. E. Sezenias, Alexandros Farmakis, Giorgos Karagiannis, Evaggelia Diagkou, Michael Glykas
    Pages 75-98
  5. Bandar Alhaqbani, Michael Adams, Colin J. Fidge, Arthur H. M. ter Hofstede
    Pages 111-128
  6. Apostolia Plakoutsi, Georgia Papadogianni, Michael Glykas
    Pages 129-156
  7. Bela Mutschler, Manfred Reichert
    Pages 157-194
  8. Effimia Pappa, Michail Giakoumis, Viktoria Voxaki, Michael Glykas
    Pages 195-220
  9. Efthymios Constantinides, Carlota Lorenzo-Romero, María-del-Carmen Alarcón-del-Amo
    Pages 221-240
  10. George Stakias, Markos Psoras, Michael Glykas
    Pages 241-279
  11. Peter P. Groumpos, Ioannis E. Karagiannis
    Pages 299-337
  12. Siaw Ming Wong, Jean-Yves Lafaye, Patrice Boursier
    Pages 365-388
  13. M. Bevilacqua, F. E. Ciarapica, G. Giacchetta
    Pages 389-405
  14. Christina Ampantzi, Marianthi Psyllou, Evaggelia Diagkou, Michael Glykas
    Pages 407-456
  15. Back Matter
    Pages 0--1

About this book


Business Process Management (BPM) has been in existence for decades. It  uses, complements, integrates and extends theories, methods and tools from  other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM  were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even  Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling and analysis and we elaborate on issues like business process quality and process  performance measurement as weel as their link to all other organizational aspects like human resources management, strategy,  information technology (being SOA, PI or ERP), other managerial systems, job descriptions etc. We also present  recent advances to BPR tools with special focus on information technology, workflow, business process modeling  and human resources management tools. Other chapters elaborate on the aspect of business process and organizational costing and their relationship to business process analysis, organizational change and reorganization. In the final chapters we present some new approaches that use fuzzy cognitive maps and a recently developed software tool for scenario creation and simulation in strategic management, business process management, performance measurement and social networking.

The audience of this book is  quite wide. The first chapters can be read by professionals, academics and students who want to get some basic insight into the BPM field whereas the remaining present more elaborate and state of the art  concepts methodologies and tools for an audience of a  more advanced level.



Business Process Management Computational Intelligence

Editors and affiliations

  • Michael Glykas
    • 1
  1. 1., Department of Financial and ManagementUniversity of the AegeanChiosGreece

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2013
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Engineering Engineering (R0)
  • Print ISBN 978-3-642-28408-3
  • Online ISBN 978-3-642-28409-0
  • Series Print ISSN 1860-949X
  • Series Online ISSN 1860-9503
  • Buy this book on publisher's site
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