Table of contents
About this book
The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.
With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.
The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.
- Book Title Information Systems for eGovernment
- Book Subtitle A Quality-of-Service Perspective
- DOI https://doi.org/10.1007/978-3-642-13571-2
- Copyright Information Springer-Verlag GmbH Berlin Heidelberg 2010
- Publisher Name Springer, Berlin, Heidelberg
- eBook Packages Computer Science Computer Science (R0)
- Hardcover ISBN 978-3-642-13570-5
- Softcover ISBN 978-3-642-42809-8
- eBook ISBN 978-3-642-13571-2
- Edition Number 1
- Number of Pages XXI, 275
- Number of Illustrations 0 b/w illustrations, 0 illustrations in colour
Information Systems Applications (incl. Internet)
IT in Business
Management of Computing and Information Systems
Computer Appl. in Administrative Data Processing
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From the reviews:
“The book centers on using the multidisciplinary planning methodology from the Italian eGovernment for Mediterranean Countries (eG4M) project, which emphasizes the stakeholder-experienced quality of identified governmental services. … This book concentrates its attention on a part of SOA that commonly is weakly done: the planning of SOA projects. Hence, it offers worthwhile reading for managers and project leaders who are or may become involved in SOA projects.” (Ned Chapin, ACM Computing Reviews, August, 2011)