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Information Systems for eGovernment

A Quality-of-Service Perspective

  • Gianluigi Viscusi
  • Carlo Batini
  • Massimo Mecella

Table of contents

  1. Front Matter
    Pages i-xxi
  2. eGovernment: A Complex Challenge

    1. Front Matter
      Pages 1-1
    2. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 3-19
    3. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 21-41
    4. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 43-52
  3. Strategic Planning

    1. Front Matter
      Pages 53-53
    2. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 55-73
    3. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 75-98
    4. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 99-125
    5. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 127-144
  4. Operational Planning

    1. Front Matter
      Pages 145-145
    2. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 147-158
    3. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 159-176
    4. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 177-190
    5. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 191-205
  5. eGovernment in Mediterranean Countries Public Administrations: Case Studies

    1. Front Matter
      Pages 207-207
    2. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 209-223
    3. Gianluigi Viscusi, Carlo Batini, Massimo Mecella
      Pages 225-238
  6. Back Matter
    Pages 241-275

About this book

Introduction

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.

With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.

The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

Keywords

Business Process Management – BPM Data Governance Information Systems Planning Planning Requirements Engineering Service Oriented Architecture - SOA Service Provisioning computer computer science eGovernment information system organization ser

Authors and affiliations

  • Gianluigi Viscusi
    • 1
  • Carlo Batini
    • 2
  • Massimo Mecella
    • 3
  1. 1., Department DISCoUniversity of Milano-BicoccaMilanoItaly
  2. 2., Department DISCoUniversity of Milano-BicoccaMilanoItaly
  3. 3., Dept of Systems and Computer ScienceUniversity of Rome, La SapienzaRomaItaly

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-642-13571-2
  • Copyright Information Springer-Verlag GmbH Berlin Heidelberg 2010
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Computer Science
  • Print ISBN 978-3-642-13570-5
  • Online ISBN 978-3-642-13571-2
  • Buy this book on publisher's site
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