© 2010

Handbook on Business Process Management 2

Strategic Alignment, Governance, People and Culture

  • Jan vom Brocke
  • Michael Rosemann

Part of the International Handbooks on Information Systems book series (INFOSYS)

Table of contents

  1. Front Matter
    Pages i-xix
  2. Strategic Alignment

    1. Front Matter
      Pages 1-3
    2. Mathias Kirchmer
      Pages 39-56
    3. Markus Brenner, André Coners
      Pages 57-72
    4. Chris Aitken, Christine Stephenson, Ryan Brinkworth
      Pages 73-92
    5. Tobias Bucher, Robert Winter
      Pages 93-114
    6. Diana Heckl, Jürgen Moormann
      Pages 115-135
    7. Michael zur Mühlen, Robert Shapiro
      Pages 137-157
    8. Shazia Sadiq, Guido Governatori
      Pages 159-175
    9. Wasana Bandara, Alain Guillemain, Paul Coogans
      Pages 177-195
  3. Governance

    1. Front Matter
      Pages 197-199
    2. M. Lynne Markus, Dax D. Jacobson
      Pages 201-222
    3. Andrew Spanyi
      Pages 223-238
    4. August-Wilhelm Scheer, Eric Brabänder
      Pages 239-265
    5. Leandro Jesus, André Macieira, Daniel Karrer, Heitor Caulliraux
      Pages 285-306
    6. Roger Tregear
      Pages 307-327
    7. Jyoti M. Bhat, Jude Fernandez, Manish Kumar, Sukriti Goel
      Pages 329-354
    8. Stefan Novotny, Nicholas Rohmann
      Pages 355-367

About this book


Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of Business Process Management such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.

"The practice of Business Process Management has progressed significantly since Michael Hammer and I wrote the Reengineering book. This Handbook presents the most complete description of the competencies required for BPM and exhaustively describes what we have learned about process management in the last 20 years." Jim Champy



Business Process Management Business Process Outsourcing Change Management Organizational Management Performance Management Process Management Process Modelling Workflow Management business organizations

Editors and affiliations

  • Jan vom Brocke
    • 1
  • Michael Rosemann
    • 2
  1. 1.Inst. WirtschaftsinformatikHochschule LiechtensteinVaduzLiechtenstein
  2. 2., Business Process Management GroupQueensland University of TechnologyBrisbaneAustralia

Bibliographic information

  • Book Title Handbook on Business Process Management 2
  • Book Subtitle Strategic Alignment, Governance, People and Culture
  • Editors Jan vom Brocke
    Michael Rosemann
  • Series Title International Handbooks on Information Systems
  • Series Abbreviated Title Internat.Hdbks Information Systems
  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2010
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics Business and Management (R0)
  • Hardcover ISBN 978-3-642-01981-4
  • Softcover ISBN 978-3-642-26456-6
  • eBook ISBN 978-3-642-01982-1
  • Edition Number 1
  • Number of Pages XX, 616
  • Number of Illustrations 212 b/w illustrations, 0 illustrations in colour
  • Topics Organization
    IT in Business
    Information Systems Applications (incl. Internet)
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