Information Systems Outsourcing

Enduring Themes, Global Challenges, and Process Opportunities

  • Rudy Hirschheim
  • Armin Heinzl
  • Jens Dibbern

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Overview

  3. Traditional IT Outsourcing

    1. Outsourcing Relationship Management

    2. Outsourcing Capability Management

    3. Outsourcing Outcomes

      1. Julie Fisher, Rudy Hirschheim, Robert Jacobs
        Pages 147-174
    4. Innovation Through Outsourcing

      1. Benoit A. Aubert, Guillaume Beaurivage, Anne-Marie Croteau, Suzanne Rivard
        Pages 217-240
      2. Arjen Wassenaar, Rajesri Govindaraju, Björn Kijl
        Pages 241-253
  4. IT Offshoring

    1. Offshoring Trends

      1. Jason Dedrick, Kenneth L. Kraemer
        Pages 281-303
      2. William R. King, Reza Torkzadeh, T. Rachel Chung
        Pages 305-323
    2. Knowledge Sharing in Offshoring

    3. Dynamics in Offshoring

      1. Erran Carmel, Jason Dedrick, Kenneth L. Kraemer
        Pages 375-391
      2. Mary C. Lacity, Vidya V. Iyer, Prasad S. Rudramuniyaiah
        Pages 393-421
    4. Determinants of Offshoring Success

  5. Business Process Outsourcing

  6. Back Matter
    Pages 591-593

About this book


The notion of outsourcing – making arrangements with an external entity for the provision of goods or services to supplement or replace internal efforts – has been around for centuries. The outsourcing of information systems (IS) is however a much newer concept but one which has been growing dramatically. This book attempts to synthesize what is known about IS outsourcing by dividing the subject into three interrelated parts: (1) Traditional Information Technology Outsourcing, (2) Information Technolgy Offshoring, and (3) Business Process Outsourcing. The book should be of interest to all academics and students in the field of Information Systems as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.


Alignment Information Systems Information Technology (IT) New Economy Offshore Outsourcing business business process calculus development information system learning management organization organizations

Editors and affiliations

  • Rudy Hirschheim
    • 1
  • Armin Heinzl
    • 2
  • Jens Dibbern
    • 3
  1. 1.E. J. Ourso College of BusinessLouisiana State UniversityBaton RougeUSA
  2. 2.Lehrstuhl für ABWL und WirtschaftsinformatikUniversität MannheimMannheimGermany
  3. 3.Lehrstuhl für ABWL und WirtschaftsinformatikUniversität MannheimMannheimGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Berlin Heidelberg 2009
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-540-88850-5
  • Online ISBN 978-3-540-88851-2
  • Buy this book on publisher's site
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