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Information Systems Outsourcing

Enduring Themes, New Perspectives and Global Challenges

  • Editors
  • Rudy Hirschheim
  • Armin Heinzl
  • Jens Dibbern

Table of contents

  1. Front Matter
    Pages I-X
  2. Overview

  3. Determinants of the IS Outsourcing Decision

  4. Outsourcing Relationship Issues

    1. Front Matter
      Pages 135-135
    2. Mihir A. Parikh, Gowree Gokhale
      Pages 137-160
    3. Benoit A. Aubert, Michel Patry, Suzanne Rivard
      Pages 161-185
  5. Experiences and Outcome of IS Outsourcing

  6. Vendor View and Individual Level Perspective

  7. Application Service Providing and Business Process Outsourcing

  8. Offshoring and Global Outsourcing

    1. Front Matter
      Pages 603-603
    2. Guru Sahajpal, Manish Agrawal, Rajiv Kishore, H. Raghav Rao
      Pages 605-630
    3. S. Krishna, Sundeep Sahay, Geoff Walsham
      Pages 651-658
    4. Brian Nicholson, Sundeep Sahay
      Pages 659-685
  9. Back Matter
    Pages 701-704

About this book

Introduction

Four years have been passed away since the first edition of this book has been published. While certain key issues on IS sourcing like determinants and application service provision have become more mature from an academic and industry perspective, additional topics have arisen on the horizon. In particular, offshoring and business process outsourcing have led to numerous insightful publications which offer a valuable and indispensable holistic sourcing persp- tive. Thus, the second edition of our outsourcing book deals with enduring themes, new perspectives, and global challenges. In addition to classical themes like Sourcing Determinants (Part I), Relationship Aspects (Part II), and Experiences (Part III), we felt it worthwhile to add three new parts. They cover information systems outsourcing from a Vendor and Individual Perspective (Part IV), Application Service Providing (Part V) as well as Offshoring and Global Outsoucing (Part VI). Again we have thoughtfully tried to arrange a compilation of contemporary outsourcing research as a primer and a platform for scientific discourse. In contrast to the first edition, this book is not the outcome of an International Conference, but rather an update of important and relevant perspectives. Since the Third International Conference on Outsourcing of Information Services will take place 2007 in Heidelberg, Germany, it may be considered as an epilogue for further interactions and discussions.

Keywords

IT governance Information Technology (IT) Insourcing Manager Offshore Outsourcing business business process calculus development information system knowledge management management strategy web service

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