Crisis Communication

A Stakeholder Approach

  • Martin N.┬áNdlela

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Martin N. Ndlela
    Pages 1-14
  3. Martin N. Ndlela
    Pages 15-36
  4. Martin N. Ndlela
    Pages 37-51
  5. Martin N. Ndlela
    Pages 53-75
  6. Martin N. Ndlela
    Pages 77-109
  7. Martin N. Ndlela
    Pages 131-150
  8. Martin N. Ndlela
    Pages 151-156
  9. Back Matter
    Pages 157-160

About this book


This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.


Stategic communication risk management reputation management public relations organizational communication stakeholder approach

Authors and affiliations

  • Martin N.┬áNdlela
    • 1
  1. 1.Inland School of Business and Social SciencesInland Norway University of Applied SciencesElverumNorway

Bibliographic information