Access to Justice in Microfinance

An Analytical Framework for Peru

  • Yasmin Olteanu

Part of the Palgrave Studies in Impact Finance book series (SIF)

Table of contents

  1. Front Matter
    Pages i-xxi
  2. Yasmin Olteanu
    Pages 1-8
  3. Yasmin Olteanu
    Pages 9-53
  4. Yasmin Olteanu
    Pages 55-77
  5. Yasmin Olteanu
    Pages 79-109
  6. Yasmin Olteanu
    Pages 111-132
  7. Yasmin Olteanu
    Pages 133-161
  8. Yasmin Olteanu
    Pages 163-281
  9. Yasmin Olteanu
    Pages 283-303
  10. Yasmin Olteanu
    Pages 305-316
  11. Back Matter
    Pages 317-322

About this book


This book analyzes the whole path to justice: from the decision to enter the path to justice until justice is achieved and applies a mixed-methods approach using quantitative and qualitative data. It deliberately takes the consumer’s perspective and, beyond the scope of existing studies, does not only take into account the existence of mechanisms and forums to claim justice, but their appropriateness for vulnerable target groups. The book sheds more light on microfinance and other vulnerable clients who, due to existing barriers, cannot access grievance, redress or complaint mechanisms. Eliminating these access barriers would cater to the achievement of the 16th Sustainable Development Goal by increasing vulnerable consumers’ Access to Justice.  This book will be of interest to academics researching access to justice, researchers focusing on consumer protection issues in developing countries,  and practitioners working in financial inclusion.


Analytical framework for Access to Justice research Vulnerable financial consumers Access to justice in Peru Appropriateness of grievance and redress mechanisms Microfinance client protection Voicing of complaints

Authors and affiliations

  • Yasmin Olteanu
    • 1
  1. 1.Free University Berlin (D 188)BerlinGermany

Bibliographic information

Industry Sectors
Finance, Business & Banking