Tourist Behavior

An Experiential Perspective

  • Metin Kozak
  • Nazmi Kozak

Part of the Tourism, Hospitality & Event Management book series (THEM)

Table of contents

  1. Front Matter
    Pages i-xv
  2. Flemming Sørensen, Jens Friis Jensen, Peter Hagedorn-Rasmussen
    Pages 1-18
  3. Vedat Acar, Abdullah Tanrisevdi
    Pages 19-35
  4. Zauyani Zainal Mohamed Alias, Nor’Ain Othman
    Pages 37-47
  5. Giacomo Del Chiappa, Antónia H. Correia
    Pages 49-63
  6. Kivanc Inelmen, Burcin Hatipoglu
    Pages 65-80
  7. Mariella Pinna, Antónia H. Correia, Giacomo Del Chiappa
    Pages 81-95
  8. Marxiano Melotti
    Pages 97-109
  9. Daria Tikhonova, Sangkyun Kim, Gareth Butler
    Pages 111-128
  10. Svetlana Stepchenkova, Andrei Kirilenko, Xiang (Robert) Li
    Pages 129-139
  11. Francisco Rejón-Guardia, María Antonia García-Sastre, Margarita Alemany-Hormaeche
    Pages 173-186
  12. Jessica Mei Pung, Giacomo Del Chiappa
    Pages 187-201

About this book


This book examines and analyzes tourism consumption and tourist experiences, employing a systematic and case study-driven perspective. Covering approaches with a wider geographical background, it considers issues like tourism place experience and co-creation, as well as the behavior of tourists on guided tours, at trade shows and exhibitions, and in museums. Dedicated chapters deal with the aspect of customer satisfaction in places such as hotels or restaurants. In closing, the book highlights tourist behavior in the context of cultural heritage, regional and cultural differences and the general frameworks of consumer happiness and responsibility.

Given its focus, the book provides a unique view on the interplay of tourism consumption and tourist experiences, and presents a comprehensive selection of case studies to exemplify and discuss in detail the frameworks covered and the current state of practice.


tourism consumption tourism experiences case studies guided tours tradeshows and exhibitions responsible behavior of tourists hotel guest satisfaction tourist hapiness culture involvement tourist satisfaction museum's visitor experience dining experiences active senior tourist

Editors and affiliations

  • Metin Kozak
    • 1
  • Nazmi Kozak
    • 2
  1. 1.School of Tourism and Hotel ManagementDokuz Eylül UniversityİzmirTurkey
  2. 2.Faculty of TourismAnadolu UniversityEskişehirTurkey

Bibliographic information