© 2018

Dynamic Innovation in Outsourcing

Theories, Cases and Practices

  • Leslie P. Willcocks
  • Ilan Oshri
  • Julia Kotlarsky

Part of the Technology, Work and Globalization book series (TWG)

Table of contents

  1. Front Matter
    Pages i-xxx
  2. Introduction

    1. Front Matter
      Pages 1-1
    2. Leslie P. Willcocks, Ilan Oshri, Julia Kotlarsky
      Pages 3-26
  3. Managing Outsourcing: Towards Dynamic Innovation

    1. Front Matter
      Pages 27-27
    2. Leslie P. Willcocks, Edgar A. Whitley
      Pages 29-55
    3. Ilan Oshri, Julia Kotlarsky, Alexandra Gerbasi
      Pages 131-166
    4. Ilan Oshri, Daria Arkhipova, Giovanni Vaia
      Pages 167-193
  4. The New Outsourcing—Cloud and Service Automation

    1. Front Matter
      Pages 195-195
    2. Leslie P. Willcocks, Mary Lacity
      Pages 197-237
    3. Mary Lacity, Leslie P. Willcocks
      Pages 269-325

About this book


This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.


collaborative innovation outsourcing open-innovation contractual governance relational governance capabilities innovation lifecycle

Editors and affiliations

  • Leslie P. Willcocks
    • 1
  • Ilan Oshri
    • 2
  • Julia Kotlarsky
    • 3
  1. 1.London School of Economics and Political ScienceLondonUnited Kingdom
  2. 2.Loughborough UniversityLoughboroughUnited Kingdom
  3. 3.Aston Business SchoolAston UniversityBirminghamUnited Kingdom

About the editors

Leslie P. Willcocks is Professor in Technology, Work and Globalization at the Department of Management at the London School of Economics and Political Science, UK. He heads the LSE’s Outsourcing Unit research centre and is Editor-in-Chief of the Journal of Information Technology.  Previously he taught at Oxford University for nine years. His doctorate is from the University of Cambridge.

Ilan Oshri is Professor of technology and globalisation at Loughborough University, UK. He is the author of Offshoring Strategies: Evolving Captive Centers Models (MIT Press, 2011), and the co-author of The Handbook of Global Outsourcing and Offshoring (Palgrave, 2015). He has co-authored 13 books and published numerous articles in academic and professional journals. His work on outsourcing was featured on BBC Radio 4 and in BusinessWeek, The Financial Times and many other outlets. Ilan is a regular speaker in international conferences and a keynote speaker in corporate and industry events.

Julia Kotlarsky is a Professor of Technology and Global Sourcing at Aston Business School, UK. Her research interests revolve around outsourcing and offshoring of services, globally distributed teams, knowledge and innovation. She has published her work in numerous journals including MIS Quarterly, the European Journal of Information Systems, the Journal of Strategic Information Systems and Communication Research. Julia has published 12 books, among them The Handbook of Global Outsourcing and Offshoring. She serves as Associate Editor for MIS Quarterly and Senior Editor for the Journal of Information Technology, and is co-founder of the annual Global Sourcing Workshop.

Bibliographic information

  • Book Title Dynamic Innovation in Outsourcing
  • Book Subtitle Theories, Cases and Practices
  • Editors Leslie P. Willcocks
    Ilan Oshri
    Julia Kotlarsky
  • Series Title Technology, Work and Globalization
  • Series Abbreviated Title Technology, Work and Globalization
  • DOI
  • Copyright Information The Editor(s) (if applicable) and The Author(s) 2018
  • Publisher Name Palgrave Macmillan, Cham
  • eBook Packages Business and Management Business and Management (R0)
  • Hardcover ISBN 978-3-319-75351-5
  • Softcover ISBN 978-3-030-09209-2
  • eBook ISBN 978-3-319-75352-2
  • Edition Number 1
  • Number of Pages XXX, 325
  • Number of Illustrations 49 b/w illustrations, 0 illustrations in colour
  • Topics Innovation/Technology Management
  • Buy this book on publisher's site
Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods
Materials & Steel
Finance, Business & Banking