© 2018

Technology and the Insurance Industry

Re-configuring the Competitive Landscape


Table of contents

  1. Front Matter
    Pages i-ix
  2. Antonella Cappiello
    Pages 1-5
  3. Antonella Cappiello
    Pages 7-28
  4. Antonella Cappiello
    Pages 51-73
  5. Antonella Cappiello
    Pages 75-97
  6. Back Matter
    Pages 117-119

About this book


The book analyzes the role of technology in the redefinition of the competitiveness of insurance markets. With a focus on the competitive challenges of InsurTech startup to the incumbent insurers, the book will discuss the strategic role of technology both in the development and in the distribution of insurance services and explore the customer relationship evolution following the digitalization of services offered. The book presents original theoretical and empirical contributions addressing how digitalization impacts the insurance environment and regulation, and how InsurTech development represents a threat for traditional companies, from Big Data analysis to digital devices, from personal interactivity to home automation systems development. The project’s key benefit is up-to-date analysis of the competitiveness of technology usage in the insurance field, with particular reference to the distributive variable and to the future trends of the customer relationship in the short and medium-long term. The book will be of particular interest to scholars and students of insurance and financial technology.


insurance services InsurTech FinTech Big Data start-ups Digital disruption digitalization

Authors and affiliations

  1. 1.Department of Economics and ManagementUniversity of PisaPisaItaly

About the authors

Antonella Cappiello is an Associate Professor in Financial Markets and Institutions, Department of Economics and Management at the University of Pisa where she teaches Insurance Technique, Economics in Insurance, and Management of Banking and Insurance Institutions classes.  Her current research focuses mainly on Solvency II; insurance service and customer relationship; risk management and control systems; strategic management and organization; operational risk management; and systemic risk. Additionally, she is the president of Banking, Finance and Financial Markets, and professor and member of the Directive Board of several Masters in Banking and Insurance Institutions.

Bibliographic information

  • Book Title Technology and the Insurance Industry
  • Book Subtitle Re-configuring the Competitive Landscape
  • Authors Antonella Cappiello
  • DOI
  • Copyright Information The Editor(s) (if applicable) and The Author(s) 2018
  • Publisher Name Palgrave Pivot, Cham
  • eBook Packages Economics and Finance Economics and Finance (R0)
  • Hardcover ISBN 978-3-319-74711-8
  • Softcover ISBN 978-3-030-09061-6
  • eBook ISBN 978-3-319-74712-5
  • Edition Number 1
  • Number of Pages IX, 119
  • Number of Illustrations 1 b/w illustrations, 0 illustrations in colour
  • Topics Insurance
  • Buy this book on publisher's site
Industry Sectors
Finance, Business & Banking