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© 2018

Achieving Sustainable Business Excellence

The Role of Human Capital

Book

Table of contents

  1. Front Matter
    Pages i-xv
  2. Flevy Lasrado, Vijay Pereira
    Pages 1-20
  3. Flevy Lasrado, Vijay Pereira
    Pages 21-34
  4. Flevy Lasrado, Vijay Pereira
    Pages 59-82
  5. Flevy Lasrado, Vijay Pereira
    Pages 83-99
  6. Flevy Lasrado, Vijay Pereira
    Pages 101-152
  7. Flevy Lasrado, Vijay Pereira
    Pages 153-229
  8. Flevy Lasrado, Vijay Pereira
    Pages 231-241
  9. Back Matter
    Pages 243-256

About this book

Introduction

Compiling the best practices of business excellence frameworks around the world, this new book addresses the need for innovative research on sustainable business performance. Using detailed empirical studies, the authors outline the motives and benefits of the implementation of such frameworks in different geographical regions. Comprehensive case studies showcase how the variety of excellence frameworks are manifested in their work cultures, values and beliefs. Academics studying quality management, HRM, and international business will find this book an essential read as it establishes the relevance of human capital in achieving and sustaining global business excellence.

Keywords

excellence frameworks HRM sustainable business performance case study quality management global business excellence

Authors and affiliations

  1. 1.University of Wollongong in DubaiDubaiUnited Arab Emirates
  2. 2.University of Wollongong in DubaiDubaiUnited Arab Emirates

About the authors

Flevy Lasrado is Assistant Professor of Business Excellence and Quality Management systems at the University of Wollongong in Dubai, UAE. Her research interests revolve around organisational excellence in a range of organisational settings, and she has published over 30 journal articles, conference papers and book chapters. Dr Lasrado is a qualified EFQM assessor and has also been an assessor for Dubai Quality Award and others in UAE.

Vijay Pereira is Associate Dean of Research and Professor of Strategic and International HRM at the University of Wollongong in Dubai, UAE. He has published widely in international journals and presented at numerous conferences including the Academy of Management. Vijay is currently on the international advisory board for South Asian History and Culture.

Bibliographic information

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