Service Operations Dynamics

Managing in an Age of Digitization, Disruption and Discontent

  • Henk Akkermans

Table of contents

  1. Front Matter
    Pages i-xix
  2. Henk Akkermans
    Pages 1-7
  3. Henk Akkermans
    Pages 141-146
  4. Back Matter
    Pages 147-153

About this book


This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.


Internet of things manufacturing collaborative service supply chain service management operational performance production management

Authors and affiliations

  • Henk Akkermans
    • 1
  1. 1.Tilburg UniversityTilburgThe Netherlands

Bibliographic information

Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods