About this book
This SpringerBrief offers an academic perspective on the trend of ‘pop-up’ retailing. It analyzes this temporary retail-oriented setting designed to foster a direct customer-brand interaction for a limited period, often with an explicitly promotional or communicative purpose. Adopting a managerial approach, it explores the use of pop-up retailing as a means of facilitating strategic growth by retail brands. In addition, it draws on theory from retail store environments and atmospherics, customer experience management and event management to provide an in-depth academic analysis of the planning and implementation issues arising from the inherent ephemerality of pop-up activities to achieve the strategic objectives of retail brands.
The authors provide an overview of the entire pop-up lifecycle using an organizational schema that is split into four sequential stages: strategic objectives, pre-pop-up, actual pop-up experience, and the post pop-up stage. The key decision areas and activities incorporated in each of these stages are also outlined.
Pop-up stores Direct customer-brand interaction Experiential in-store environment Retailing premises Retailing location Promotional campaigns Customer communication innovation Creating brand communities Customer experience management
- DOI https://doi.org/10.1007/978-3-319-71374-8
- Copyright Information The Author(s) 2018
- Publisher Name Springer, Cham
- eBook Packages Business and Management Business and Management (R0)
- Print ISBN 978-3-319-71373-1
- Online ISBN 978-3-319-71374-8
- Series Print ISSN 2191-5482
- Series Online ISSN 2191-5490
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