Managing Public Trust

  • Barbara Kożuch
  • Sławomir J. Magala
  • Joanna Paliszkiewicz

Table of contents

  1. Front Matter
    Pages i-xv
  2. Barbara Kożuch, Sławomir J. Magala, Joanna Paliszkiewicz
    Pages 1-6
  3. Trust and Public Trust: Background and Definitions

    1. Front Matter
      Pages 7-7
    2. Joanna Paliszkiewicz
      Pages 9-23
    3. Barbara Kożuch
      Pages 25-39
  4. Public Trust and Organizational Challenges

    1. Front Matter
      Pages 41-41
    2. Sławomir J. Magala
      Pages 43-55
    3. Barbara Kożuch, Katarzyna Sienkiewicz-Małyjurek, Regina Lenart-Gansiniec
      Pages 57-72
    4. Michał Chmielecki, Łukasz Sułkowski
      Pages 99-114
  5. The Development of Public Trust

    1. Front Matter
      Pages 133-133
    2. Dorota Marquardt, Barbara Filipczyk, Jerzy Gołuchowski, Joanna Paliszkiewicz
      Pages 135-152
  6. The Dynamics of Public Trust in Organizational Cooperation

    1. Front Matter
      Pages 173-173
    2. István Takács, Katalin Takács-György
      Pages 191-208
    3. Agnieszka Chrisidu-Budnik
      Pages 209-221
  7. Public Trust in Different Countries

    1. Front Matter
      Pages 223-223
    2. Fatih Çetin, Özge Demiral
      Pages 225-237
    3. Lee, Tzong-Ru (Jiun-Shen), Chun-Yu Chien
      Pages 239-253
    4. Agnieszka Chrisidu-Budnik, Jerzy Korczak
      Pages 255-272
    5. Florinda Matos, Valter Vairinhos, Ana Josefa Matos
      Pages 273-289
  8. Back Matter
    Pages 291-295

About this book


This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts.

Barbara Kożuch is Professor of Economic Sciences at Jagiellonian University in Kraków, Poland, and a specialist in Organisation Theory and Public Management. 

Slawomir J. Magala is Professor of Cross-Cultural Management in the Department of Organizational Sciences and Human Resource Management at the Rotterdam School of Management, Erasmus University, the Netherlands. 

Joanna Paliszkiewicz is Professor at the Warsaw University of Life Sciences – SGGW, Poland, and at the Polish Japanese Academy of Information Technology.


trust public organisations meritocracy the importance of trust dimensions of trust cultural rule organizational learning knowledge creation academic institutions Human resource management control organizational trust social systems dynamic capabilities strategic partnership building public trust public distrust strategy implementation cooperative behaviour territorial investment

Editors and affiliations

  • Barbara Kożuch
    • 1
  • Sławomir J. Magala
    • 2
  • Joanna Paliszkiewicz
    • 3
  1. 1.Jagiellonian UniversityKrakowPoland
  2. 2.Rotterdam School of ManagementErasmus UniversityRotterdamThe Netherlands
  3. 3.Warsaw University of Life SciencesWarsawPoland

Bibliographic information

Industry Sectors
Finance, Business & Banking