Prioritising Business Processes

Design and Evaluation of the Prioritisation and Categorisation Method (PCM)

  • Jens Ohlsson
  • Shengnan Han

Part of the SpringerBriefs in Business Process Management book series (BRIEFSBPM)

Table of contents

  1. Front Matter
    Pages i-xvii
  2. Jens Ohlsson, Shengnan Han
    Pages 1-9
  3. Jens Ohlsson, Shengnan Han
    Pages 11-27
  4. Jens Ohlsson, Shengnan Han
    Pages 29-36
  5. Jens Ohlsson, Shengnan Han
    Pages 37-43
  6. Jens Ohlsson, Shengnan Han
    Pages 45-54
  7. Jens Ohlsson, Shengnan Han
    Pages 55-58
  8. Back Matter
    Pages 59-66

About this book


This book addresses business process prioritisation – a problem in Business Process Management research that is often ill-structured and complex. The book introduces and describes the Prioritisation and Categorisation Method (PCM), a novel approach well aligned with today’s business needs and climate. It embraces an explorative approach to facilitating process innovation and designing new processes in dynamic environments.

Three classic theories are employed as the basis for PCM and summarised here – Ackhoff’s interactive planning, Winograd and Flores’ network of commitments, and Simon’s bounded rationality. In addition, the book features a tutorial on a web-based tool that facilitates the application of PCM, together with two industry case studies that illustrate the method in practice and demonstrate its value.


process prioritisation process categorization design science research decision making PCM prioritisation and categorization method design by exploration design by commitments design by holistics

Authors and affiliations

  • Jens Ohlsson
    • 1
  • Shengnan Han
    • 2
  1. 1.Professional SchoolEIT DigitalKistaSweden
  2. 2.Department of Computer and Systems SciencesStockholm UniversityKistaSweden

Bibliographic information

  • DOI
  • Copyright Information The Author(s) 2018
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-319-70397-8
  • Online ISBN 978-3-319-70398-5
  • Series Print ISSN 2197-9618
  • Series Online ISSN 2197-9626
  • Buy this book on publisher's site
Industry Sectors
Finance, Business & Banking