Achieving Organizational Excellence

A Quality Management Program for Culturally Diverse Organizations

  • Flevy┬áLasrado

Part of the Management for Professionals book series (MANAGPROF)

About this book


This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.

The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.


Transnational companies Business collaboration technologies Strategy excellence in companies Best-practice implementation Business excellence frameworks Quality management practices Cross-cultural business strategy Multicultural work environments Cultural diversity in companies

Authors and affiliations

  • Flevy┬áLasrado
    • 1
  1. 1.University of Wollongong in DubaiDubaiUnited Arab Emirates

Bibliographic information

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