© 2018

Managing Improvement in Healthcare

Attaining, Sustaining and Spreading Quality

  • Aoife M. McDermott
  • Martin Kitchener
  • Mark Exworthy

Part of the Organizational Behaviour in Health Care book series (OBHC)

Table of contents

  1. Front Matter
    Pages i-xxxvii
  2. Quality Improvement: Aims, Approaches and Context

    1. Front Matter
      Pages 1-1
    2. Rebecca Amati, Robert H. Brook, Amer A. Kaissi, Annegret F. Hannawa
      Pages 3-23
    3. Emilie Berard, Jean-Louis Denis, Olivier Saulpic, Philippe Zarlowski
      Pages 43-58
    4. Mary A. Keating, Brendan S. Heck
      Pages 99-114
  3. Embedding and Spreading Quality

  4. Agents, Co-producers and Recipients of Quality Care

About this book


Reflecting the challenges and opportunities of achieving improvement in healthcare systems, the contributions of this innovative new text lend depth and nuance to an increasing area of academic debate.  Encompassing context, processes and agency, Managing Improvements in Healthcare addresses the task of attaining, embedding and sustaining improvement in the industry. The book begins by offering insight into the different valued aspects of quality, providing specific examples of national and organizational interventions in pursuit of improvement. The second part focuses on strategies for embedding good practice and ensuring the spread of high quality through knowledge mobilization, and the final part draws attention to the different groups of change agents involved in delivering, co-creating and benefitting from quality improvement. This inventive text will be insightful to those researchers interested in healthcare and organization, looking to transform theory into policy and practice.


Healthcare Sustainability Quality control Medicine Managing healthcare Social-care

Editors and affiliations

  • Aoife M. McDermott
    • 1
  • Martin Kitchener
    • 2
  • Mark Exworthy
    • 3
  1. 1.Cardiff Business SchoolCardiff UniversityCardiffUnited Kingdom
  2. 2.Cardiff Business SchoolCardiff UniversityCardiffUnited Kingdom
  3. 3.Health Services Management CentreUniversity of BirminghamBirminghamUnited Kingdom

About the editors

Aoife M. McDermott is Reader in Human Resource Management at Cardiff Business School, and coordinator of Cardiff Health Organization and Policy Studies group, UK. Her research considers the people aspects of service delivery and improvement in healthcare. She is currently a trustee of the Society for Studies in Organizing Healthcare (SHOC).


Martin Kitchener is Dean of Cardiff Business School, UK. Alongside his interest in the development of public value governance models in higher education, Martin’s research concentrates on issues of organization, performance, and policy in health and social care. Martin is currently a trustee of SHOC.


Mark Exworthy is Professor of Health Policy and Management, at the Health Services Management Centre, University of Birmingham, UK. His research interests relate to professions, decentralization, policy implementation and health policy reform. He is currently the Secretary of SHOC.>

Bibliographic information

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