© 2017

Exploring Services Science

8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings

  • Stefano Za
  • Monica Drăgoicea
  • Maurizio Cavallari
Conference proceedings IESS 2017

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 279)

Table of contents

  1. Front Matter
    Pages I-XVII
  2. Theoretical Contributions: Literature Analysis and Conceptual Models

    1. Front Matter
      Pages 1-1
    2. Stefano Za, Alessio Maria Braccini
      Pages 3-11
    3. Marco Savastano, Francesco Bellini, Fabrizio D’Ascenzo, Eusebio Scornavacca
      Pages 24-37
    4. Fujan Nuryan Dehkordi, Rüdiger Breitschwerdt, Michael Fellmann
      Pages 38-50
    5. Maurizio Cavallari, Francesco Tornieri, Marco De Marco
      Pages 64-75
    6. Maddalena Sorrentino, Nabil Georges Badr, Marco De Marco
      Pages 76-86
    7. Gheorghe Militaru, Dana-Corina Deselnicu, Alexandra Ioanid
      Pages 101-112
  3. Service Systems Analysis and Design

About these proceedings


This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017.
The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation.


service science SOA - service-oriented architectures Web services Service systems software development data science big data conceptual modeling

Editors and affiliations

  • Stefano Za
    • 1
  • Monica Drăgoicea
    • 2
  • Maurizio Cavallari
    • 3
  1. 1.Faculty of EconomicseCampus UniversityRomeItaly
  2. 2.Department of Automatic Control and System EngineeringUniversity Politehnica of BucharestBucharestRomania
  3. 3.Università Cattolica del Sacro CuoreMilanItaly

Bibliographic information

Industry Sectors
Chemical Manufacturing
IT & Software
Consumer Packaged Goods
Finance, Business & Banking
Energy, Utilities & Environment