CoDesign for Public-Interest Services

  • Daniela Selloni

Part of the Research for Development book series (REDE)

Table of contents

  1. Front Matter
    Pages i-xxvi
  2. Framing the Scenario of Public-Interest Services

  3. Experimenting with Public-Interest Services

  4. Infrastructuring Public-Interest Services

    1. Front Matter
      Pages 131-131
    2. Daniela Selloni
      Pages 133-140
    3. Daniela Selloni
      Pages 141-168
    4. Daniela Selloni
      Pages 177-189
  5. Back Matter
    Pages 191-193

About this book


This books focuses on co-design, and more specifically, on the various forms co-design might take to tackle the most pressing societal challenges, introducing public-interest services as the main application field. To do so, it presents an extensive study conducted within a particular community of residents in Milan: this is a social innovation story integrated into the discipline of service design, which simultaneously deepens the related concepts of co-design, co-production and co-management of services.

Drawing upon this experience and further studies, the book presents the idea of a collaborative infrastructure and its related infrastructuring process in ten steps, in order to explore the issues of incubation and replication of services and to extensively investigate the creation of those experimental spaces in which citizen participation is fostered and innovation in the public realm is pursued.

Lastly, the book develops other lines of reflection on co-design seen, for example, as a form of cultural activism, as an instrument for building citizenship, and as a key competence for the public administration and thus as a public service itself. The idea of co-design as a way to regenerate the practices of democracy is a recurring theme throughout the book: co-design is a process that seeks to change the state of things and it is intentionally presented as a long and complex path in which the role of designer is not only that of a facilitator, but also that of a cultural operator who contributes with ideas and visions, hopefully fostering a real cultural change.


Design for Services Participatory Design Co-Design and Co-Production case-study Participatory Governance Citizen-Centered Design Collaborative Services Design for Collaboration Social Innovation and Sustainability DESIS The Creative Citizens experimentation

Authors and affiliations

  • Daniela Selloni
    • 1
  1. 1.Department of DesignPolitecnico di MilanoMilanItaly

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing AG 2017
  • Publisher Name Springer, Cham
  • eBook Packages Social Sciences Social Sciences (R0)
  • Print ISBN 978-3-319-53242-4
  • Online ISBN 978-3-319-53243-1
  • Series Print ISSN 2198-7300
  • Series Online ISSN 2198-7319
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