Application of Social Media in Crisis Management

Advanced Sciences and Technologies for Security Applications

  • Babak Akhgar
  • Andrew Staniforth
  • David Waddington

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Babak Akhgar, Andrew Staniforth, David Waddington
    Pages 1-7
  3. Human Factors and Recommendations for Best Practice

  4. Technological Design and Development of ATHENA

    1. Front Matter
      Pages 57-57
    2. Simon Andrews, Tony Day, Konstantinos Domdouzis, Laurence Hirsch, Raluca Lefticaru, Constantinos Orphanides
      Pages 77-96
    3. Chi Bahk, Lucas Baptista, Carly Winokur, Robin Colodzin, Konstantinos Domdouzis
      Pages 97-113
    4. Patrick de Oude, Gregor Pavlin, Thomas Quillinan, Julij Jeraj, Abdelhaq Abouhafc
      Pages 133-153
  5. Salient Legal Considerations

    1. Front Matter
      Pages 155-155
    2. Alison Lyle
      Pages 157-170
    3. Fraser Sampson, Alison Lyle
      Pages 171-190
  6. Testing and Evaluating the ATHENA System

    1. Front Matter
      Pages 191-191
    2. Julij Jeraj, Andrej Fink, Alison Lyle, Tony Day, Kevin Blair
      Pages 193-204
    3. Alison Lyle, Tony Day, Kerry McSeveny
      Pages 205-224
    4. Babak Akhgar, David Waddington
      Pages 225-229
  7. Back Matter
    Pages 231-236

About this book


This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major terrorist attacks, larger scale public disorder, large-scale movement of people across borders, and natural disasters. The book is based on the results and knowledge gained during the European Commission ATHENA project which has been addressing critical issues in contemporary crisis management and social media and smart mobile communications. This book is authored by a mix of global contributors from across the landscape of academia, emergency response and experts in government policy and private industry. This title explores and explains that during a modern crisis, the public self-organizes into voluntary groups, adapt quickly to changing circumstances, emerge as leaders and experts and perform life-saving actions; and that they are increasingly reliant upon the use of new communications media to do it.

• Explores how socio-technical developments have enabled citizen-based response during times of crisis and disaster;
• Discusses how to facilitate the inclusion of emergent technological initiatives into organizational structures;
• Features contributions from academia and practitioners, exploring the state of art in social media deployment in crisis management.


Citizen Command and Control Data Analysis In Crisis Management Social Media In Terrorist Attack System Integration In Crisis Management Self-organization in crisis Social Media reliance Online community resilience

Editors and affiliations

  • Babak Akhgar
    • 1
  • Andrew Staniforth
    • 2
  • David Waddington
    • 3
  1. 1.CENTRIC, Cultural, Communication and Computing Research Institute (C3RI)Sheffield Hallam UniversitySheffieldUnited Kingdom
  2. 2.West Yorkshire PoliceWakefieldUnited Kingdom
  3. 3.CENTRIC, Cultural, Communication and Computing Research Institute (C3RI)Sheffield Hallam UniversitySheffieldUnited Kingdom

Bibliographic information

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